The pools are so cold at one point there was not a single person in the huge pool even though every single lounge chair was taken for hours on an 86 degree day. It is the only negative about this otherwise beautiful complex. Why Hilton would do this is beyond me. At least 20 people an hour complain to the lifeguard or waitress so it is not as if they do not know it is an issue. There are 5 pools and they are all cold. The hot tubs are standing room only with moms and kids desperate to ward off hypothermia for their bored kids. Ok rant over about the unusable pools.
Now the good stuff. The hotel is beautiful. The pools look well cared for and beautiful. The beach is right there and has perfect swimming areas with shallow waters and very little undertow. The lagoon is full of excitement and shallow enough for little ones. Our room was much bigger than I thought it would be and we had a "resort view" bottom tier room. The view was great anyway! The refrigerator was great in the room. Housekeeping was excellent and our room was spotless everyday. All the employees were wonderful. The bars were great and we did not see a single unhappy employee in a weeks visit! Amazing!
I love it here yet I will probably choose another hotel in the future because I love to sit by the pool all day and drink cocktails and eat too much on vacation and it is impossible here because of the cold pools. What a silly reason to lose a customer.
Traveller from Seattle
With lush gardens, ponds, and waterfalls, this 22-acre Honolulu destination resort is fronted by several acres of Waikiki …More
We liked the hotel, but found the staff not friendly. We never really felt welcomed, even at check in. We were left to find out a lot about the property and area on our own.
We went to Rum Fire one night (hotel night spot), and found it very difficult to get service. We seemed like more of a nuisance to the server, and it was not even busy. Because of this, we actually choose to eat and drink at other places in Waikiki.
I would have given it a higher rating if the staff was friendlier.
Traveller from Canada
The oceanfront Sheraton Waikiki is steps from an intimate stretch of the legendary Waikiki Beach—2 miles of golden sand and …More
The hotel has very nice beach, and super nice swimming pool. my daughter loves Swimming through the pathways between pools, and go down the slides. We are also delighted to see the different birds on the hotel property. It is a nice short drive to go to Lahaina as well.
Traveller from toronto
Set on a white sand West Maui beach, this oceanfront Ka'anapali resort is adjacent to Whalers Village, within .5 miles (.80 …More
We stayed 11 days at Kapalua's Ritz Carlton during Christmas time. The weather is near perfect (13 in of rain / year, temperature always between 72 and 78). Some highlights of our stay: snorkeling at the Kapalua Bay beach and the Honolua Bay beach, both within a few minutes drive. The game room was open during the season with billiards and Wii games, a good way to take a break while doing (complimentary) laundry or enjoying a morning drink at the Aina market located on premise (cheaper than the $40 buffer breakfast). The pools are typical of the Ritz, with two sections reserved to Adults. Everybody scampers off at 5pm somehow but you still can enjoy the pools late at night. The food was not a highlight, we tried everything and kept being underwhelmed - i.e. the onsite restaurants are fine if outrageously pricey, but in no way memorable. The service staff was uniformly excellent - friendly and helpful. We enjoyed the beach right outside of the hotel, although the waves were exceedingly strong and the flags were red most of the time. Shuffle board and bocce, tennis and basketball, lots of hammocks, the coast trail passing through - lots of good times.
54 tropical oceanfront acres in the heart of Kapalua surrounded by world-class golf courses, award-winning D.T. Fleming …More
We enjoyed every minute. Words can not describe how beautiful this place is. The room was clean and large. Very comfortable. Each meal we had was wonderful. The view is breathtaking. We enjoyed everything we did. The facility is kept very clean. Lots of staff to make sure everything is perfect. The place is so large they have a monorail and a boat that will take you from place to place. They have their own dolphins you can swim with. Beautiful tropical fish in the lani beach area to swim with and see. We enjoyed every minute.
Traveller from Minnesota
This 7-story Waikoloa beachfront hotel located on an island is adjacent to two golf courses and within a 5-minute drive of …More