The staff was in general annoyed or rude with all of the guests. I frequently travel around the country and stay in Holiday Inn's and other similarly rated hotels for business. This staff (excluding the driver of the shuttle) was the least interested in customer service I have ever come across. They genuinly appeared to annoyed with their jobs and annoyed that customers had the gall to bother them. I watched this occur with all customers/ staff over a 3 day period. I have more details but will spare the readers from more of my gripping.
Bottom line, the hotel itself was just fine but the staff.... Well...
Located in Crystal City, this hotel is within 2 mi (3 km) of Fashion Center at Pentagon City, DEA Museum, and Arlington …More
The hotel check in was great. The room was fine the shower was excellent. The staff was friendly and the food and service great. The one negative was that I called the morning I left Boston and asked if the hotel has a shuttle to and from the airport and the staff who answered the call said no and to take a taxi. When we got there we saw several shuttle vans and asked about it. The valet told us that the vans are for airline crew transport and not generally for other paying guests but we could go if our needs coincided with the airline crew's schedule. I was not pleased that I was not given this information when I called and spent $31.00 on a taxi to get there. The hotel gave us breakfast to help with that but I don't like it that the shuttles are not for all guests. There were at least 4 Sheraton vehicles in that parking lot and that should be enough to accommodate all paying guests. We did take the shuttle with an airline crew to get back to the airport to leave.
Situated on a river, this hotel is within a 10-minute walk of Waterside Festival Marketplace and Nauticus National Maritime …More
The hotel was very clean. We stayed 6 nights while visiting a grandson in the Navy. It was not very big rooms and not a lot of extras, but very very clean and ample for our stay. The service with housekeeping was great. There was no internet service to print boarding passes. Breakfast was just ok, waffles were the only hot item.
Traveller from Minnesota
Located in Greenwich, this hotel is 0.9 mi (1.5 km) from Sentara Leigh Hospital and within 3 mi (5 km) of Gallery of Military …More