We enjoyed the hotel itself very much and was extremely convenient to Disney Springs, restaurants and shopping. HOWEVER, the Disney Character breakfast at the hotel was HORRIBLE. $100 for 2 adults/2 kids under 11. The "hot" food buffet was lukewarm to cold, the breads/pastries were stale. We didn't get any drinks until we were done with our breakfast and we're constantly going to the host stand to get any service whatsoever. They gave us coffee to go which was completely burnt and smelled like an ashtray. 18% gratuity was added to the bill for a buffet and horrible service. Skip the breakfast for sure.
Traveller from jacksonville, fl
Offering access to the shops and restaurants of the Disney Springs Area, this Lake Buena Vista hotel is within 5 miles of all …More
The hotel is really comfortable and there's enough space for everyone to relax without being all in each other's space. The only problem we had was waiting on towels one night. We didn't get them till the next morning after 3 calls to the front desk. Other than that everything was great.
This family-friendly Orlando resort is located in the entertainment district, within 3 mi (5 km) of Lake Buena Vista Factory …More
I was here many years ago. Place is so much bigger now. Only stayed two day and did not get to go to pools. Property is well kept. Took long walk along lake. This place is great for families. I stayed in building 90, room could use some updating. My relatives stayed in bldg 300 in 1 bedroom suite which was big and comfy. Room climate was humid but they sent someone to fix. Overall experience was good.
Traveller from Raleigh, NC
The Westgate Lakes Resort & Spa Universal Studios Area is perfect for families and closely located to Orlando's theme parks …More
We stayed here to be close to LAX on the last night of our vacation to Los Angeles. The hotel has a 24 hour shuttle to the airport we used twice - once to head to the hotel after returning a rental car and once to go to the airport early in the morning. The location is good - right across the street from many casual restaurants. It is a fairly far to the beach or tourist attractions.
The hotel staff and the shuttle driver were professional, courteous, friendly, and helpful.
The room was nicely decorated, although slightly small to fit 2 queen beds. We were happy to have the queen beds, though.
This hotel offers complimentary 24-hour shuttle service to and from Los Angeles International Airport, 1 mile north.More
"Nice hotel. Central to Times Square, Central Park"
Stayed in older suite. Loud clanking from steam heat every 30-40 minutes. Kept us up every night. Complained but no offer to live us to another room. Only compensation is reduced rate on next stay. Room was very comfortable and close to everything. Would stay again but will make sure to request renovated room
Traveller from s
This hotel is within easy walking distance of New York's celebrated Theater District. Central Park, Lincoln Center, Carnegie …More