We had a mix up with our tour company and the front desk staff helped us book separate transportation to Chichen Itza at the last minute. He took care of everything for us and assured us that if we had any more transportation problems we would be taken care of. He also allowed us to check out late with no charge. There were a few issues with the room itself but nothing bad enough to even report to the front desk. A bit of leaking at the window, toilet seat wasn’t affixed properly and be sure to bring your own hair dryer, shampoo and conditioner. They provide shampoo, but you’ll want your own. But other than. Those small things it was a very pleasant stay. Right on the beach!
Traveller from Seattle, WA
Nestled on the beach, this Puerto Morelos hotel is within a 10-minute walk of Puerto Morelos Town Square and Artisans Market …More
I highly recommend this resort! World class customer service from ALL staff members. We traveled with 3 other couples and accommodating our size group at dinners was not an issue. We traveled the first week in Nov. The Halloween decor was still up. We heard the haunted house was good but I dared not! The resort felt as though it was just ours, hardly anyone was there and the weather was perfect. We stayed in room 2330, one of the buildings towards the back. We had an ocean view from a distance and it was an end room; it was perfect. We could have upgraded to a room up close to the beach that did have a ton more space and a personal hot tub but we used that money to visit the spa and were perfectly happy being towards the back. Our favorite restaurant was the Italian one and Seafood. The pool was incredible, if you sit towards the side facing the Ocean you get the best of both worlds!
Traveller from GA
This Maroma resort is on the beach, 0.7 mi (1.1 km) from Maroma Beach, and within 9 mi (15 km) of El Camaleon Golf Club and …More
We had a fabulous stay at the Rosewood this past weekend. The staff goes above and beyond to accommodate every request that you could possibly think of. The first day it was slightly rainy due to the tropical storm, so the hotel provided many free activities to make up for it, including free movies and popcorn, happy hours, etc. Everything went above and beyond our expectations. The highlight was dinner in La Ceiba!
Nestled on the beach, this Mayakoba hotel is within 3 mi (5 km) of El Camaleon Golf Club, Grand Coral Golf Riviera Maya, and …More
I booked this trip for my boyfriend's birthday and stayed at the Thompson Hotel. We're from Chicago and have stayed at the same hotel here in downtown , and loved it ! Beautiful view ! The room itself is amazing and clean.
Traveller from chicago, IL
Situated on the Strip, this luxury hotel is within a 5-minute walk of Quinta Alegria and Nuestra Senora del Carmen Catholic …More
Between the quite fishing village of Puerto Morelos and the lively international scene in Playa del Carmen lies the Maroma area. Undeveloped white-sand beaches provide a tranquil escape from the crowds, and off-shore reefs offer plenty of interesting terrain for snorkeling.