My wife and I went to celebrate my birthday in Mexico in February. The room was not to her satisfaction she called front after an hour we were given better room. The food was great but was cold at times. The waiters Santiago and Gilberto were very friendly and provide great service every time.
Traveller from New Jersey
Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale …More
Weve never stayed at an all inclusive, so this was all new for us. Villa rooms were in the process of being renovated - our assigned luxury garden view had no garden view, a broken safe, non functioning remote , missing table lamps and an overflowing toilet. There was no concierge at our villa to help us. Eventually changed to a better villa with a nice garden view.
As the meals are all inclusive, we were not ready to be on the other side of consumer/clent services. It was very difficult to find dinner availability between 6:30 and 9pm. Restaurants claimed they were fully booked despite many empty tables. We were advised we could always eat in our room 24/7! You must reserve dining prior to arrival. As well, the beach was quite windy so the spectacular pools with ocean views were busy. unfortunately, there are not enough pool lounges for guests, guests were claiming chairs at 6am!
The beach is truly spectacular, the hotel grounds are lovely and the food was excellent. Staff is very friendly, but not very accommodating. Drinks are watered down and the house wines need improvement.
Traveller from New York, NY
Set along a Caribbean powdery sand beach, Royal Hideaway Playacar is located 5 minutes from the famous Fifth Avenue and the …More
Over-all this was a great hotel for families with younger (3-12) children. The hotel provided great entertainment from the aqua park to the evening shows. However, the rooms were dated and staff was always late to clean the room...if they cleaned it at all. The food was good with enough variety. In all honesty, if the resort had more staff to accommodate their guests, it could be much better. If you are a beach goer, this is not the resort for you as the beach is rocky and full of seasweed.
Traveller from michigan
This family friendly property is in Playa del Carmen.More
We stayed 6 nights. Great service, we felt well taken care of. Very friendly. Nice variety of pools, but hard to get chairs in some areas. Never had a problem getting a spot on the beach. Just gorgeous.
Traveller from Minnesota
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is located in front of a white sand beach, across the street from …More
A very nice hotel staff is the greatest. Too many children running around the pool felt they should have encouraged children to play at the kids pool which was pretty empty. Splashing and overtaking the pool. Otherwise was a very nice weeks vacation. Rooms starting to show their age but kept clean and neat. Have stayed there in past. Loved the beach area. Love having the chapel there that offers catholic mass on sundays.
Traveller from Michigan
The Plaza La Isla and Plaza Kukulcan shopping malls offer shopping on a grand scale, just a 5 to 7 minute bus ride from the …More
very nice small hotel, excellent room, always clean,, King bed was extremely comfortable, bathroom and shower
clean and lots of hot water, 3rd floor stairs a little narrow and steep but with those rooms there is an outdoor tub
on your patio. Staff was very friendly and helpful, most spoke enough English to get us everything we needed.
Breakfasts were local foods and always very tasty.
Traveller from Nebraska
Located in the heart of Tulum, this hotel is 0.5 mi (0.8 km) from Cave Heaven and within 3 mi (5 km) of Tulum Mayan Ruins and …More
I'm my opinion the best thing about this resort is that you have real great beach access you can walk through sand from your hotel room door right to the beach. The beach at Los Lirios not crowded and the beach furniture was always available. we snorkeled right in front of the resort, there are some small wreaths where we saw lots of fish.
Traveller from Wisconsin
This Tulum resort is on the beach, 0.1 mi (0.1 km) from Ziggy Beach, and within 6 mi (10 km) of Tulum National Park and Playa …More