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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Exterior
Creator video
1 bedroom, premium bedding, down comforters, free minibar
11 restaurants, dinner served, seafood
7 outdoor pools, sun loungers, lifeguards on site

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
$211
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.8 out of 10
Good
(43 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(384 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(60 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2553 out of 4958 reviews
Rating 8 - Good. 1128 out of 4958 reviews
Rating 6 - Okay. 675 out of 4958 reviews
Rating 4 - Poor. 334 out of 4958 reviews
Rating 2 - Terrible. 268 out of 4958 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier, Riverside

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation location for families.
Stayed 4 nights in Jun 2025

8/10 Good

Endy Rafael Rodriguez

Stayed 5 nights in Jun 2025

10/10 Excellent

Margarita

Stayed 4 nights in Mar 2025

10/10 Excellent

Kenia, Naples

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
El hotel es hermoso. Tiene buen servicio. Necesitaria más personal, pues es muy grande , las habitaciones estan comodas , pero necesitan update. El restaurant de mariscos es de 5 estrellas . La comida de muy buena calidas. Las atenciones siempre buenas. Altamente recomendado.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Variedad de comidas y excelente servicio a los huéspedes
Stayed 4 nights in Jun 2025

2/10 Terrible

Adreea

Stayed 4 nights in Jun 2025

4/10 Poor

Adreea

Traveled with family
Disappointing All-Inclusive Experience – Not Worth the Hype I recently stayed at this resort expecting a relaxing, all-inclusive vacation in Mexico, but unfortunately, the experience fell far short of expectations. First, the food was incredibly repetitive and low quality. Most of the meals were bland, overcooked, or clearly recycled from earlier in the day. Even the “specialty” restaurants felt like glorified buffets with poor service despite requiring reservations. Getting clean towels, drinks, or basic assistance often took 30+ minutes, if we got help at all. I tried multiple calls to the front desk & no one ever answered the phone.To make matters worse, there was a gecko in our room. I understand that we’re in a tropical area, but we didn’t pay for a room with wildlife. Not exactly the customer service you hope for in a resort. Our room was in terrible condition — it smelled musty, the furniture was worn, and the air conditioning unit was leaking water from the ceiling onto the floor. We reported it multiple times, but nothing was done. As a result, my son slipped and fell hard on the wet tile floor. Thankfully, he wasn’t seriously hurt, but it could’ve been much worse. There were no apologies, no follow-up, and no concern from staff. Between the unsafe room, lack of accountability, gecko in our space, and poor food/service, this was not the relaxing getaway we paid for. We left early and will not be coming back. I do not recommend this resort to anyone —
Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Vbbn
Stayed 4 nights in Jun 2025

10/10 Excellent

HUI HUI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Natural environment
Stayed 3 nights in Jun 2025

10/10 Excellent

Karen D

Liked: Cleanliness, staff & service, property conditions & facilities
I really love all the birds and animals. All natural.
Stayed 4 nights in Jun 2025

6/10 Okay

Yelanny

Stayed 7 nights in Jun 2025

8/10 Good

flor

Liked: Cleanliness, staff & service, property conditions & facilities
loved the service at the restaurant. just didnt loved the service at front desk when cheking in
Stayed 4 nights in Jun 2025

10/10 Excellent

YARIANNA, miami,fl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a VIP we never get any benefits from the hotel service also we couldn’t get any restaurant reservations because everything was full even when I ask so many time about it. The hotel was great, I love it.
Stayed 3 nights in Jun 2025

6/10 Okay

Jose Pedro Mendoza

Stayed 5 nights in Jun 2025

8/10 Good

Armando Izquierdo, las vegas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent beach, not seaweed
Stayed 5 nights in Jun 2025

10/10 Excellent

Jovan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Kristan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stated this resort three times total and absolutely loved it every time. The restaurants are all so good. All of the pools are amazing! But the best part is that it feels like you’re in a rainforest and all the animals. I would also like to add, how amazing the staff is every single person we interacted with was phenomenal. The only thing that I think that could be improved is being able to reserve more than just three restaurants for dinner per stay!
Stayed 6 nights in Jun 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Just the people working at the restaurants reservation were rude.
Stayed 5 nights in Jun 2025

8/10 Good

Leilani, Temecula

Liked: Staff & service, property conditions & facilities
Cons: For an all inclusive resort I was surprised room service was not included. I would have been ok with a delivery fee but any food ordered was extra. Also the chair loungers were old and extremely uncomfortable as if they were obtained as castoffs from another resort. The floors in the room were not cleaned once during our 6 day stay. Pros: the location next to Xcaret made it extremely convenient to walk to and from there. We also booked Xplor Fuego through Occidental and a shuttle came with it which was very convenient. The property was beautiful with wildlife everyone. Despite the cons I would recommend if the goal is to visit the Xcaret parks for a more affordable option.
Stayed 5 nights in Jun 2025

6/10 Okay

Kenneth, Oceanside

Traveled with family
Liked: Cleanliness, amenities
At times, it seemed a little disorganized and limited on food choices at the buffet
Stayed 4 nights in Apr 2025

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities
I stayed at this resort for 5 days a couple of weeks ago, and while the location is beautiful and close to many main attractions, my overall experience was mixed. The property is massive, and because it’s all-inclusive, you really don’t see many people until lunch when everyone starts to gather. We booked through Expedia, which meant we were placed in one of the farthest buildings from the main lobby and restaurant areas. The biggest issue is the complete lack of signage throughout the property. Trying to find your way from the remote buildings to the main areas, especially at night, is frustrating and confusing. The resort offers golf carts to take guests around, but there are very few of them, and most of the time you’re left walking long distances and getting lost. It really wouldn’t take much to improve this—just more directional signs would help a lot. The food was average, nothing particularly memorable. The beach was nice, though the area designated for guests was surprisingly small considering the size of the resort. Night shows were honestly underwhelming and not worth the walk. Another downside was the constant push to attend the 90-minute timeshare presentation. Staff were friendly, but very insistent, and it got old fast. To top it off, I asked a few basic questions throughout my stay, and the answers I received were consistently wrong—which wouldn’t have been a big deal if it didn’t lead to even more walking in the wrong direction.
Stayed 4 nights in Jun 2025

8/10 Good

Annie Odette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the grounds on this hotel. We loved the accessibility of xcaret and the all inclusive package. A bit disappointed that the pool closed at 8pm and there is no pool side food but there are plenty of buffet options all around the hotel. Friendly staff and plenty to see and do.
Stayed 7 nights in Jun 2025

10/10 Excellent

Miguel

Stayed 5 nights in Jun 2025

6/10 Okay

martha K, Le Mars

Disliked: Cleanliness, property conditions & facilities
I dont like the food,
Stayed 6 nights in Jun 2025