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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
7 outdoor pools, sun loungers, lifeguards on site
1 bedroom, premium bedding, down comforters, free minibar
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
$363
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(45 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(394 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(41 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(27 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

4-star Playa del Carmen property close to Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy summer activities like snorkeling and mini golf.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a sauna. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

8.2

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 2611 out of 5033 reviews
Rating 8 - Good. 1138 out of 5033 reviews
Rating 6 - Okay. 692 out of 5033 reviews
Rating 4 - Poor. 326 out of 5033 reviews
Rating 2 - Terrible. 266 out of 5033 reviews

Reviews

10/10 Excellent

Carlos

Stayed 4 nights in Aug 2025

6/10 Okay

Claudia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The food is terrible, the bathrooms are dirty the whole time and smell awful, as well as the corridors. The place is definitely under staffed, they have 1 person doing the job of 3.
Stayed 5 nights in Aug 2025

10/10 Excellent

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location a lot of fun and great food and great views and good vibes
Stayed 7 nights in Aug 2025

10/10 Excellent

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge and beautiful a lot things to do
Stayed 7 nights in Aug 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service

Felt and sounded like Cancun not relaxing

Overall, my stay at the Occidental was what I expected in terms of amenities, cleanliness, and service. However, one major drawback significantly impacted my experience: the constant loud music. From early in the morning, the beach area blasted salsa music at full volume. Later in the day, the speakers and activities moved to the main pool. Unfortunately, my room was directly across from the pool. Even though my balcony faced the opposite direction, the pounding music and microphones with staff shouting commands carried into my room all day. I came on this trip to relax, but the noise level made it very difficult to unwind. I wish one of the reviews I read beforehand had mentioned this, as it would have helped set expectations. For travelers who enjoy a lively party atmosphere, this hotel might be perfect. But for those seeking peace, quiet, and relaxation, it may not be the best choice.
Stayed 7 nights in Aug 2025

2/10 Terrible

Adonis

Disliked: Cleanliness
Las personas buenas con exepcion mala comida mala bevidas
Stayed 5 nights in Jul 2025

10/10 Excellent

Patricia

Stayed 5 nights in Jun 2025

8/10 Good

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities
The food and entertainment were not the best, but the people that work there made everything better. Very old and needs updating in the rooms. Coffee shop should be included in the all inclusive in my opinion. Beautiful, but lacks in entertainment and good food in the buffets.
Stayed 6 nights in Aug 2025

8/10 Good

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property but the food was not good. Very affordable
Stayed 6 nights in Aug 2025

10/10 Excellent

Raul

Stayed 3 nights in Aug 2025

6/10 Okay

Jeniffer

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was beautiful and clean. Was only able to go to one restaurant because you needed reservations and every time we went to reserve it was full. Also please take pants, they are required at restaurants, they won't let you in if you are wearing shorts. The buffet was very small, with not a lot of options, food was the same every night. The staff was very nice, and never had an issue, but for this expensive hotel, they need better food.
Stayed 5 nights in Aug 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families and couples. Quiet and peaceful here. We saw all types of wildlife including the cutest monkeys. Close to the waterparks ! Great stay!
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Martha

Traveled with family
Liked: Amenities
So many fun activities, space to relax, cleanliness. Super friendly staff, food was very tasty! Our room was neat and clean every day! I live this place
Stayed 6 nights in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 7 nights in Jul 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have vacation!
Stayed 6 nights in Aug 2025

4/10 Poor

Melanie

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Kelley Ann, Windsor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Love all the wildlife. Rooms were always clean and fridge restocked daily. Mexican restaurant was amazing!
Stayed 7 nights in Jul 2025

6/10 Okay

Joel, Argyle

Traveled with family
Liked: Amenities
Disliked: Staff & service
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
Stayed 3 nights in Aug 2025

8/10 Good

Michel Alejandra Diaz de la Vega

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great pools and beaches.
Stayed 7 nights in Aug 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
Stayed 5 nights in Aug 2025

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive is the best way to go
Stayed 4 nights in Aug 2025

10/10 Excellent

Wilson

Traveled with family and small children
Liked: Cleanliness, staff & service
Love the resort i would return but resort have to fix the dining options. We have no options and end up eating in the buffet every night and also the baths outside of the rooms are not clean the floor always flooded.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ainerey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Brian W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful friendly
Stayed 4 nights in Jun 2025