Moon Palace Cancun - All Inclusive

4.5 star property

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Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪10 min walk‬
  • Moon Palace Golf Club
    ‪16 min walk‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

  • 1196 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

7.6 out of 10
Good
(77 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

9.6 out of 10
Exceptional
(7 reviews)
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

7.6 out of 10
Good
(176 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

8.2 out of 10
Very good
(13 reviews)
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Suite Superior with Golf Course View

  • Golf view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Suite -6 guests- with Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Premium with Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite Master with Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite Presidential with Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room Luxury

  • Sleeps 4
  • 2 Double Beds

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed

Quadruple Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Moon Palace Cancun - All Inclusive

4.5-star Cancun property walkable to Xoximilco
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1464 out of 2769 reviews
Rating 8 - Good. 558 out of 2769 reviews
Rating 6 - Okay. 326 out of 2769 reviews
Rating 4 - Poor. 206 out of 2769 reviews
Rating 2 - Terrible. 215 out of 2769 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Liked: Cleanliness
Stayed 8 nights in Mar 2025

10/10 Excellent

Rajvir Singh

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2025

8/10 Good

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good food, staff was amazing, you cant complain about this place
Stayed 1 night in Apr 2025

4/10 Poor

charity, Colbert

Traveled with partner
Liked: Cleanliness, staff & service
It was not up to palace standards
Stayed 3 nights in Mar 2025

8/10 Good

Kenje, Naperville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean room with a nice view. Staff was very friendly. Food was good (never bad, never amazing). Pool is huge with a lot of space. Usually lines for food, drinks so be prepared to wait. Very safe, had all amenities you could want. It just might have been too big for us. Overall positive, can’t complain.
Stayed 7 nights in Mar 2025

6/10 Okay

JASON Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beach was but as the pictures show We were only able to book to restaurants that took reservations during our seven day stay Rooms are very small, and had 2 double beds as well as a hut tub. Would have preferred a couch with a hide a bed
Stayed 6 nights in Mar 2025

6/10 Okay

Melissa Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
positives- lots to do for any age, staff very friendly, pool is amazing. We did not see any advantage to the vip- my room the sam as others- small- hard to get reservations for dinner and spa (was a busy week), its hard to walk places for older people (had grandparents with us) would not recommend for them. would not recommend going to a meeting- did spend a day at the grand- beautiful but our friends stayed there and there kids spent more time at sunrise pool. wish there were restaurants that you could eat outside- had been to moon place 20 years ago and had lots of outside eating places- italian restaurant and momos the best- beach not great- may be time of year- not many swimming in ocean during our visit-
Stayed 4 nights in Apr 2025

10/10 Excellent

Pablo Ramon Chibas, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Mar 2025

2/10 Terrible

Irina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 10 nights in Mar 2025

4/10 Poor

Jose fernando Marquez

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Dainius

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Overall crowded
Stayed 7 nights in Mar 2025

6/10 Okay

Conrad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros :It is a beautiful resort. Everyone seems to go out of their way to attend to your every need. The bed is incredibly comfy and there is so much to do on-site. Scheduling excursions and events is incredibly easy. You can do it over the phone before you stay or they have a whole bunch of people on site to help you set everything up with transportation. Just charge it to your room. Just careful that you're talking to Moon palaces activities, coordinators and not the moon Palace timeshare coordinators. On that note, if you want to go to The Grand and you're staying at nizuk or sunrise the you will need to either pay $100 per person for a day. Pass or sit at an hour time share meeting. Oh, and resort credits are my joke. They don't purchase anything and after tax you have to pay out of pocket. Just about the value of whatever you're purchasing. Cons: my wife and I found most all of the food to be mediocre. We ate at the Riviera Maya at the golf course and that food was quite a bit better. Most all of the hard alcohol that was served to us at bars and the mini bar in our room had a strange taste to it. The beach is a total bust. This is a swimming pool resort. So you get lots of swimming pools. the beach has a thick pile of seaweed along the water line. They do their best to keep it off of the main beach sand. But going in the water is a seaweed covered experience.
Stayed 5 nights in Apr 2025

8/10 Good

Keyur

Stayed 5 nights in Mar 2025

10/10 Excellent

Silvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful experience. Super friendly workers everywhere you go. Golf cart drivers always ready to help and guide. Especially want to say Rafael and Rogelio were attentive, kind and respectful
Stayed 2 nights in Mar 2025

4/10 Poor

Tina

Stayed 4 nights in Mar 2025

10/10 Excellent

Gilbert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the Playroom at the Sunrise resort. Good food options.
Stayed 6 nights in Mar 2025

10/10 Excellent

Nelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Corrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time there. Expedia “VIP” service. Check in was supposed to be fast for VIP but there was some mishaps. Other than that I love it there. But pools got quite dirty by the afternoon. I only noticed because I went to the Grand & swimming pools there were more clearer. I would highly recommend the Grand for families with Children or just get the day passes to visit there.
Stayed 5 nights in Mar 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything and the staff Samuel at lobby bar and Gasper at pool bar.
Stayed 7 nights in Mar 2025

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The golf course was beautiful and was a challenge.
Stayed 7 nights in Feb 2025

10/10 Excellent

Perminder

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 8 nights in Mar 2025

4/10 Poor

Tony

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Honestly felt pretty taken advantage of by Moon Palace. My room smelled like mold and my sink had to be repaired mid-visit because it leaked all over the floor. The air conditioner made the entire room damp for some reason (like visibly wet on all hard surfaces). The beaches were pretty much unusable due to all of the seaweed. It was also near impossible to make a dinner reservation. The resort credits that they are for their promos are also very limited. This “all-inclusive” charges $35 for a bottle of Banana Boat sunscreen and $99 to use the nice pool for a day at the other end of the property. Be prepared to walk A LOT. There are trams and shuttles that take you around the property but they are slow and sporadic. It takes probably about 45 minutes to an hour for room service and at least one of my items was cold every time I tried. I’m fairly certain they reuse the food from day to day because some of it looked reheated multiple times. The entertainment quality was okay sometime but other times it was like embarrassingly bad. The night club is only open a few night a week and all of the bars are closed by 1am. For what I spent at this place, I could’ve had a much better staycation in Florida. That said, the staff were all nice and you could generally get assistance from them when needed, but the trick is to avoid their timeshare sales loop. I had to visit 6 different desks (yes, 6) to buy a day pass to the nice pool.
Stayed 6 nights in Mar 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a huge property and very, very crowded. Many days there was no access to pool chairs. Since the beach is not very good, beach chairs weren't really an option. No swimming in the ocean (at least we didn't want to) make pools crazy busy and dirty. If you have the membership you get better access and more perks, so this the experience might be better. Its an older property but they keep it up nicely. The rooms and such were clean and maintained. There is lots to do, but if you want a relaxing stay, this is not really the place.
Stayed 3 nights in Mar 2025