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Moon Palace Cancun - All-Inclusive

4.5 star property

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Aerial view
Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds
16 restaurants, breakfast, dinner served; Asian cuisine
Superior Governor Ocean Front Suite - King Size Bed | View from room
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
$385
includes taxes & fees
Dec 13 - Dec 14

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Go Grand Outlet Riviera Maya
    ‪2 min walk‬
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Governor Suite)

Superior Room, 1 King Bed (Governor Suite) | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Room, 1 King Bed (Governor Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Suite, Garden View (Stay for Kids and Teens Included)

Swim Up Suite, Garden View (Stay for Kids and Teens Included) | 2 bedrooms, premium bedding, down comforters, memory foam beds

Swim Up Suite, Garden View (Stay for Kids and Teens Included)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms, Ocean View (Stay for Kids and Teens Included)

2 bedrooms, premium bedding, down comforters, memory foam beds

Presidential Suite, 2 Bedrooms, Ocean View (Stay for Kids and Teens Included)

  • 969 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 1 King Bed (Honeymoon Suite)

Superior Room, 1 King Bed (Honeymoon Suite) | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Room, 1 King Bed (Honeymoon Suite)

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Golf View (Stay for Kids and Teens Included)

2 bedrooms, premium bedding, down comforters, memory foam beds

Presidential Suite, 2 Bedrooms, Golf View (Stay for Kids and Teens Included)

  • 969 sq ft
  • 2 bedrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Garden View

2 bedrooms, premium bedding, down comforters, memory foam beds

Deluxe Room, Garden View

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View (Book 4 nights, Get 2 nights in Punta Cana)

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Ocean View (Book 4 nights, Get 2 nights in Punta Cana)

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, Garden View (Stay for Kids and Teens Included)

Family Suite, Garden View (Stay for Kids and Teens Included) | 2 bedrooms, premium bedding, down comforters, memory foam beds

Family Suite, Garden View (Stay for Kids and Teens Included)

8.2 out of 10
Very good
(13 reviews)
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Garden View (Stay for Kids and Teens Included)

2 bedrooms, premium bedding, down comforters, memory foam beds

Deluxe Room, Garden View (Stay for Kids and Teens Included)

7.8 out of 10
Good
(187 reviews)
  • 498 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Ocean View (Stay for Kids and Teens Included)

2 bedrooms, premium bedding, down comforters, memory foam beds

Deluxe Room, Ocean View (Stay for Kids and Teens Included)

7.6 out of 10
Good
(80 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Golf View (Stay for Kids and Teens Included)

Junior Suite, Golf View (Stay for Kids and Teens Included) | 2 bedrooms, premium bedding, down comforters, memory foam beds

Junior Suite, Golf View (Stay for Kids and Teens Included)

9.6 out of 10
Exceptional
(7 reviews)
  • 411 sq ft
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About this property

Moon Palace Cancun - All-Inclusive

4.5-star Cancun property walkable to Xoximilco
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All-Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All-Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000963/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Reviews

Moon Palace Cancun - All-Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1600 out of 2958 reviews
Rating 8 - Good. 583 out of 2958 reviews
Rating 6 - Okay. 365 out of 2958 reviews
Rating 4 - Poor. 205 out of 2958 reviews
Rating 2 - Terrible. 205 out of 2958 reviews

Reviews

10/10 Excellent

Taylor Gopie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. Food was great and the staff was amazing. I would definitely recommend staying here!
Stayed 4 nights in Aug 2025

2/10 Terrible

Byron

Disliked: Cleanliness, staff & service, property conditions & facilities
0
Stayed 5 nights in Aug 2025

6/10 Okay

seifu Hailu

Traveled with family
The people were nice except front desk
Stayed 6 nights in Jul 2025

10/10 Excellent

Nadeem Ahmed

Stayed 5 nights in Aug 2025

8/10 Good

Finlay

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Ravi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort that has so much to offer. The property itself is beautiful with stunning views across the campus. The food and drinks options are amazing and top notch and extremely high quality. The staff is very attentive to the needs of their guests. This resort is truly the king of all inclusive!
Stayed 2 nights in Aug 2025

10/10 Excellent

umit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i m very happy.
Stayed 7 nights in Aug 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was AMAZING, highly recommended and 100% worth the money, the staff is beyond amazing
Stayed 4 nights in Aug 2025

10/10 Excellent

Raquel

Stayed 5 nights in Aug 2025

10/10 Excellent

Osie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Property
Stayed 5 nights in Aug 2025

6/10 Okay

Janice

Liked: Staff & service
Pool area'l
Stayed 5 nights in Aug 2025

8/10 Good

Alex Deas

Stayed 2 nights in Aug 2025

10/10 Excellent

li

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly and respectful people
Stayed 4 nights in Aug 2025

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They are trying to cram in so much but doing a terrible job. The food and drinks were awful!
Stayed 6 nights in Aug 2025

10/10 Excellent

Sandra Esperanza

Stayed 6 nights in Jun 2025

10/10 Excellent

Tala

Stayed 7 nights in Aug 2025

10/10 Excellent

Lorena, Cutler Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

8/10 Good

freddy m ortega, Woodhaven

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food and entertainment had variety and not boring, many choices but food lack a little more seasoning. The employees at the restaurants and pools were very friendly but there time that they were more attractive to higher tier guests, you could tell the difference in service provided and also the food and drink were somehow of less quality if you were wearing one of the less expensive bracelets. I say tgis because even at customer service they treated you differently, I had paid for an upgrade to the more expensive hotel but was giving the run a round just to assigned me a room. First I was told the upgrades were given less priority and checking would be after 5pm but no later than 6pm, after waiting 30 minutes past 6pm I tried calling both hotel and neither were answering their phone I had a little panic attack from all the stress while talking in person to the front desk employees and the supervisor that took over kept blaming the whole situation on us, insinuating as if we want to stay for free, very unprofessional and uncaring didn't even bother to apologize for the whole situation. At the end the room was giving to us after 7 pm and no one seem to care, we also had resort credit that were not transferred and we kept asking for them and there was no intent to find a way to fix the issue and again they blamed it on us. Horrible customer service from the front desk when you check in they're the nicest but once you're there they treat like * because you bought expedia.
Stayed 5 nights in Aug 2025

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it. Food was great and service awesome
Stayed 3 nights in Aug 2025

10/10 Excellent

Joseph Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, restaurants were delicious and great service. Must try spa services the massage was amazing!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amount of things available for kids to do, food options were great
Stayed 5 nights in Aug 2025

6/10 Okay

Quyen, Broomall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

LeRonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Maryam

Liked: Staff & service, property conditions & facilities
We love it
Stayed 3 nights in Aug 2025

4/10 Poor

Viktoriya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in Moon Palace Sunrise. The property is outdated, needs good renovation. The pools are not very clean as well as the whole territory. Would not recommend.
Stayed 10 nights in Aug 2025