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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

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Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
Theater show
12 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
Private beach, scuba diving, beach volleyball, beach bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
$400
includes taxes & fees
Oct 30 - Oct 31

Explore the area

View in a map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪8 min walk‬
  • Place, Ojo de Agua Beach
    ‪4 min drive‬
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(12 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Junior Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(142 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(40 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Excellence Riviera Cancun - Adults Only All Inclusive

5-star Puerto Morelos property walkable to Puerto Morelos Beach
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 12 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a steam room. Onsite self parking is complimentary.

Excellence Riviera Cancun - Adults Only All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1458 out of 1891 reviews
Rating 8 - Good. 251 out of 1891 reviews
Rating 6 - Okay. 113 out of 1891 reviews
Rating 4 - Poor. 28 out of 1891 reviews
Rating 2 - Terrible. 41 out of 1891 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Latarsha

Liked: Cleanliness
Would not go back. The food was just average and the staff didn't engage with the guest. Not many activities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nitchell Esposo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had fun, they have a nice activities every night. Property is a Excellent. Love the room it was so big and clean. 24 hrs. room service. Hope they would have more additional gluten free food for my husband but overall it was Perfect vacation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Jill Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
Stayed 6 nights in Jul 2025

10/10 Excellent

Earlston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellence resort is a great place for family gathering or couples get a aways. The service from Top to bottom was great. The staff were super friendly & worked very hard to keep everyone happy. I would definitely go back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, pleasant hard working employees. Food was great. I love the Martini bar. No fault of hotel but seaweed/sargassam is horrible but the pools make up for lack of swimmable beach. I love the lazy float pool. One recommendation in the room is to place a strip (maybe a glow strip for night time) on the bedroom step down.
Stayed 3 nights in Jul 2025

10/10 Excellent

Allison, Broussard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and stay. Would recommend and would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality. Very clean. Great rooms and views. Plenty of clean bathrooms. Lots of options for entertainment!
Stayed 3 nights in Jul 2025

4/10 Poor

Lessie

Stayed 5 nights in Jul 2025

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with many amenities, super comfortable room, amazing staff and enough entertainment to keep you just the Right amount of busy
Stayed 5 nights in May 2025

10/10 Excellent

Lorretta, Tolar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Ariana

Stayed 5 nights in Jul 2025

10/10 Excellent

Krishna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful, excellent service, and diverse dining options
Stayed 3 nights in Jul 2025

10/10 Excellent

Leo, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort. staff and all great
Stayed 7 nights in Jul 2025

10/10 Excellent

Miguel Angel

Liked: Staff & service, amenities, property conditions & facilities
Exelent in eveything
Stayed 4 nights in Jul 2025

6/10 Okay

angelica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not it. Third time in Cancun and The Excellence was everything but Excellent. I suggest if your under the age of 65 to stay elsewhere.
Stayed 5 nights in Jul 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

John

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellence is a beautiful property. However, this property is VERY laid back and down right quiet like a library. I visited with a group of 6 (middle age professionals in their 50’s) and when we laughed while having a good time, I felt like we were a disturbing the library. The environment is definitely for those who want a low key energy and activity during the daytime. The DJ experience and daily volleyball games were the highlights of the visit. There was also a daily poker game. The food was ok and is always subjective to personal taste and preference. But nearly all the cooked to order food we received was cold!!! The Grille is a steakhouse and the steaks were even served lukewarm. I ordered medium-well and it was cooked well done. The waiter offered to fix it, but I declined because it was so late and we had already waited for so long. They fixed me a new meal anyway and the steak was prepared as originally requested. I really appreciated this effort to go the extra mile. It was delicious!! I wish this kinda effort was put forth the first time throughout the resort. If you’re looking for a laidback resort, in a remote area, this is for you! If you’d like more excitement and activities, and may want to venture off the resort, this will not satisfy your appetite.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Jul 2025

4/10 Poor

Karl

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was beautiful, we loved the lazy pool. The food was mediocre, most of our meals were not warm and the food wasn’t good. 60 percent of the staff wasn’t friendly. This resort is made for honeymooners and older adults. We found the resort to be very boring. Young and middle aged people beware. Also the seaweed smell was strong and unpleasant at times. I wouldn’t visit again.
Stayed 3 nights in Jul 2025

6/10 Okay

Joseph

Stayed 4 nights in Jul 2025

10/10 Excellent

Sydney

Stayed 4 nights in Jul 2025

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property and the staff were absolutely amazing and so friendly. The pool was my favorite part and we had such a beautiful view of it from our room. We went during sargassum season so the beaches weren’t usable and there was a strong bay smell on some days but the rest of the resort was so beautiful you didn’t even need the beach! I would definitely come back.
Stayed 3 nights in Jul 2025

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 7 nights in Jul 2025