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Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
View from property
3 outdoor pools, pool umbrellas, sun loungers
Property grounds
3 outdoor pools, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
The current price is $372
includes taxes & fees
May 31 - Jun 1

Explore the area

View in a map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Caracol Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite Junior with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Luxury with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Luxury with Sea View

  • Sea view
  • 656 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite with Sea View

  • Sea view
  • 753 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 376 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 376 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 376 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite with Sea View

  • Sea view
  • 753 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

8.0 out of 10
Very good
(8 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (M)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

8.8 out of 10
Excellent
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

9.2 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

8.8 out of 10
Excellent
(36 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

8.4 out of 10
Very good
(58 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (C)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

8.8 out of 10
Excellent
(290 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(479 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Sea View (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Jetted Tub, Ocean View (E)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View (U)

9.2 out of 10
Wonderful
(40 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (U)

9.4 out of 10
Exceptional
(10 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

8.0 out of 10
Very good
(1 review)
  • 376 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite with Sea View

  • Sea view
  • 753 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Luxury with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Luxury with Sea View

  • Sea view
  • 656 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Junior with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 3
  • Free WiFi

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About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Las Americas - Adults Only- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive features a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a meeting room and limo/town car service. Event facilities measuring 2099 square feet (195 square meters) include conference space. This Art Deco property also offers spa services, barbecue grills, and multilingual staff. Onsite self parking is complimentary.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas

Riu Las

Riu Las Americas

Riu Las Americas All Inclusive

Riu Las Americas Palace

Riu Palace Las

Riu Palace Las Americas

Riu Palace Las Americas All Inclusive Adults Cancun

Riu Palace Las Americas All Inclusive Cancun

Riu Palace Las Americas Cancun

Riu Palace Las Americas All Inclusive Adults

Riu Palace Las Americas Adults Cancun

Riu Palace Las Americas Adults

Riu Palace Las Americas All Inclusive

Riu Palace Las Americas All Inclusive Adults Only

Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3868 out of 5417 reviews
Rating 8 - Good. 978 out of 5417 reviews
Rating 6 - Okay. 303 out of 5417 reviews
Rating 4 - Poor. 117 out of 5417 reviews
Rating 2 - Terrible. 151 out of 5417 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth, Bethalto

Stayed 5 nights in Jan 2026

10/10 Excellent

Michael Gregory

Stayed 8 nights in Feb 2026

6/10 Okay

Travis Anthony

Liked: Cleanliness
Room was in good condition. The elevator was broken before we got there and had not even been repaired while we were there. The entertainment was mediocre.
Stayed 7 nights in Feb 2026

10/10 Excellent

Megan

Traveled with group
4th time to this particular report. Staff always friendly and grounds/shared bathrooms are cleaned constantly. Can’t beat views.
Stayed 6 nights in Feb 2026

8/10 Good

Rochelle

Traveled with partner
Liked: Cleanliness, amenities
The view - incredible!!!! Customer service OUTSTANDING!
Stayed 5 nights in Feb 2026

8/10 Good

WEI

Liked: Cleanliness, amenities, property conditions & facilities
clean room, staff is friendly.
Stayed 5 nights in Feb 2026

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice facility. Lots of options for food and drinks. The quality of the food and drinks could be better.
Stayed 7 nights in Feb 2026

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel and beach was beautiful. Service was excellent and staff was friendly. Restaurant food was good and was worth the wait because the buffet was just ok. Drinks were ok just be prepared to have to drink three times as much as you would normally. There were only three shows at night during the entire week we were there unless you consider cartoon trivia a show. There's no disco or nightlife on site, you have to take a shuttle to another resort for any of that. Overall a nice hotel, but not exactly as advertised on Expedia.
Stayed 7 nights in Feb 2026

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful, amenities were fantastic. Gorgeous property. Very clean. Would highly recommend.
Stayed 4 nights in Feb 2026

10/10 Excellent

Maria, Ottawa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay! We eill be back!
Stayed 7 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Had a great safe the staff were great
Stayed 6 nights in Feb 2026

10/10 Excellent

David, iron river

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is exceptional. Very positive, polite and helpful!
Stayed 7 nights in Feb 2026

10/10 Excellent

Patricia Ann

Liked: Cleanliness, amenities, property conditions & facilities
3 rd visit Was exceptional
6 th floor
Stayed 6 nights in Feb 2026

6/10 Okay

Kristin Allison

Stayed 4 nights in Feb 2026

10/10 Excellent

Jasvinder

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless but mattress needs to be updated.
Stayed 4 nights in Feb 2026

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is wonderful, lots of entertainment, and very clean
Stayed 4 nights in Feb 2026

10/10 Excellent

Lesleigh Lynn

Stayed 8 nights in Feb 2026

10/10 Excellent

David, Suffolk

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the better resorts I've stayed at in Cancun. The restaurants were really good, lots too offer also. I only went to the buffet for breakfast and it was great each morning sitting out in the open deck area. The mexican restuarant on site was fantastic, and the Black and White steakhouse offered such a good meal that I ate there twice. Staff were all friendly. If I had to recommend an improvement it would be to have smart TV's that you could use to stream what you like, and the mattress was a bit firm for me. But that aside, I will be staying here again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jill, Greenfield

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing. I am usually not a huge fan of all inclusives because the food tends to be well, bad. The food was actually very good. They had premium spirits, and drinks were consistent. The room could use a little updating aesthetically but was clean and the housekeeping service was so good and responsive. Service everywhere from front desk to housekeeping to the airport shuttle was spot on.
Stayed 4 nights in Feb 2026

10/10 Excellent

Alison

Stayed 9 nights in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Great staff, beautiful resort, good restaurants, lovely pools. Gorgeous view.
Stayed 4 nights in Feb 2026

10/10 Excellent

James Raymond

Liked: Cleanliness, amenities, property conditions & facilities
The place is wonderful.and all the staff members are amazingly
Stayed 5 nights in Feb 2026

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Very clean and the beach was beautiful! The location is ideal!
Stayed 8 nights in Feb 2026

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, amenities
Room was nice..the BIGGEST ISSUE was only ONE ELEVATOR WAS WORKING!!!!! FOR A HOTEL RESORT. OF 8+ floors where guests had to use the stairs most of the time is unacceptable. Elevator "one, " per stafd, has been down for 1+ year. TOTALLY UNACCEPTABLE.
Stayed 6 nights in Feb 2026

10/10 Excellent

Benjamin

Stayed 2 nights in Feb 2026