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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

On the beach, beach towels
3 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view
Meeting facility
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping
$134
includes taxes & fees
Oct 9 - Oct 10

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Aquaworld
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(24 reviews)
  • 428 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 428 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Double Room, Ocean View

8.8 out of 10
Excellent
(98 reviews)
  • 381 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | 1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 381 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 428 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(14 reviews)
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | 1 bedroom, in-room safe, iron/ironing board, WiFi

Super Saver Non Refundable

10.0 out of 10
Exceptional
(1 review)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Premium with Ocean View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Beach View

  • 430 sq ft
  • Sleeps 3

View all photos for Room Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Beach View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Partial Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

View all photos for Room Standard

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Standard

  • 365 sq ft
  • Sleeps 4

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 943 out of 1942 reviews
Rating 8 - Good. 411 out of 1942 reviews
Rating 6 - Okay. 268 out of 1942 reviews
Rating 4 - Poor. 142 out of 1942 reviews
Rating 2 - Terrible. 178 out of 1942 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Hassan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Food was good, only the staff were so rude and not respectful. They gave us hard time with the extra cost they obligated us to pay when we arrived to the hotel. It wasn’t all inclusive, even that we had the reservation all inclusive. When we asked them each one of the staff gave us a different number to pay, then we talked to the manager, and he said if you don’t like it, leave your room, which was so rude from him, and show us that he doesn’t have any management skills. We had to pay that extra cost that they mentioned because we didn’t have any other options especially that we have kids with us which was so embarrassing to us.
Stayed 5 nights in Jun 2025

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

6/10 Okay

Cindy L

Liked: Property conditions & facilities
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great. Likes: pool to right at the beach.
Stayed 8 nights in Jun 2025

10/10 Excellent

Yurisdan Aldana

Traveled with family
Liked: Amenities
Excellent
Stayed 4 nights in May 2025

10/10 Excellent

Beti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very kind and helpful. Any questions every staff member was willing to help and informative. Thanks for the great experience!
Stayed 3 nights in Jun 2025

6/10 Okay

Suvasish

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Food are very expensive and not too many choices.
Stayed 4 nights in Jun 2025

8/10 Good

rafeena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the restaurants AC need to be updated since I had to step out for air multiple times or have outdoor seating for those who need natural air which was cooler than the inside at the time we were there. Also, the reserved restaurants have the same menu daily so we had to eat the same thing multiple times. Believe the menu should change daily since most people vacation period is for a week. Staff service was excellent except that one staff cursed in spanish and think we didn't understand. The others were very nice throughout our stay. Kids pool was slippery and need more attention. Otherwise, lovely property, great and hard working staff. Happy to be there
Stayed 5 nights in Jun 2025

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

It’s a great low budget all inclusive hotel. They do let uber drivers pick you up at the hotel. The food is great. The staff is so helpful and nice. I would totally recommend
Stayed 5 nights in May 2025

10/10 Excellent

Tanner

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the stay. It was a competitive price (especially for the all-inclusive option), the staff was very responsive, and the property was great.
Stayed 6 nights in Jun 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything amazing
Stayed 4 nights in Jun 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of my property was stolen during my stay. The security is bad. The saving grace here is the food but not enough for me to come back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely attentive, and Rounny, who works in the restaurant area, was especially kind—he always knew what we wanted to drink. The food was varied and delicious.
Stayed 8 nights in Jun 2025

8/10 Good

Everth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Veronica, mesquite

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Jun 2025

2/10 Terrible

Alex

Stayed 5 nights in Jun 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice view
Stayed 4 nights in Jun 2025

10/10 Excellent

Sesaria Pallan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and comfortable.
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I Love this place it’s my Second time going!
Stayed 7 nights in Jun 2025

10/10 Excellent

Crosby

Stayed 4 nights in Jun 2025

8/10 Good

Jacquiline

Stayed 4 nights in Jun 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Jun 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

6/10 Okay

Miguel

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
I like this hotel but this time there are areas under construction and the seaweed at the beach
Stayed 1 night in Jun 2025

10/10 Excellent

Daniela Jarquin

Stayed 4 nights in Jun 2025