Mexico and Central America Hotels

I can not say enough good things about this resort. The staff was friendly and knowledgeable, always going out of their way to help. The room was spacious and clean. The food was fantastic at each and every restaurant we visited. The grounds were spectacular, I saw workers every day cleaning and scrubbing the different pools, even those around the hotel as decor; I saw them pruning and replanting the foliage every day. The service was amazing. As you enter the resort, anywhere from the outside, you are greeted with the most amazing smell, I don't know how they did it!! There was plenty to do, if you choose to, or you could just relax and enjoy the beach and the many chaise lounges or beds available. They offer the use of the kayaks and Hobie Cat at no charge. The concierge will take you into the small town of Puerto Morelos free of charge for a shopping excursion, although I recommend going into Playa Del Carmen for that. The prices at their jewelry store were very reasonable, in fact when I went into town a store owner asked how much I paid, and he said "wow thats a great price"!

Great service! The food was unique, we had the best meal in the Japanese redtaurant

We got married at Sandos Caracol and we had an awesome time. There is so much to do you don't even have to leave the resort. The food was great, lots of choices! The room needed and upgrading. Beach is really rocky. But overall we had an amazing time!

Overall experience was very good. The bed wasn't very comfortable. Also, I wish you could just make a reservation, for dinner at the restaurant rather than go there and be told when you they have availability. The hotel was very clean and the staff were friendly.

Beautiful Resort, with great, helpful staff. Good food, and even better drinks.

My wife and I have and just concluded Our stay at the Papagayo Grand , we both found the hotel to be well kept with a friendly staff. It is a adults only property so very relaxing.. It is a older property but maintained reasonably well. The all inclusive amenities include drinks and meals as well as entertainment . The entertainment part in the evening was the most lacking of the three, the evening schedule usually consisted of a musician on the terrace or the disco for dancing .. Maybe some more interactive entertainment in the evening would be nice .. the dining in both the Buffet dining room or the specialty restaurants were good though not outstanding the selections seemed to be predictable each day on the buffet but prepared well. The Grounds of the Hotel is the Star of the resort , well manicured and appealing. the pool area was nice also. They are about ready to open a new pool with a swim up bar any day now! that will be a nice addition. The beach is a small bay beach , very calm but can be a bit muddy at times. We did see a whale breach during our stay which was nice! also many howler Monkey sightings right on the property , A nice addition for sure! All in all A nice relaxing resort where you will enjoy your stay!

receptionist are not too supportive, I have been in other locations and staff used to smile and be more courteous

Nice hotel to stay for business. Great quality restaurant Au Pied de Cochon. The area is nice and clean close to the mall and good restaurants.