Firstly, Heathrow Terminal 3 managed to forget to load to of our suitcases onto the plane :( We arrived at the hotel, tired from our flight and anxious as to whether we would see our cases again, however the hotel staff were absolutely superb! They couldn't have done enough for us!! They supplied us with additional toiletries straight away, advised us of best places to get essential items and allowed us to use their phones to contact our air carrier over the weekend. The staff were so friendly and polite it was probably one of our best experiences ever in customer service. The hotel services were great, the breakfasts superb along with the restaurant meals. The hotel is also situated right next to the Marta line which made getting from the airport to the hotel extremely easy and very cheap for a family of 4.
Traveller from Bedfordshire
This hotel is connected by an enclosed promenade to world-class Lenox Square mall shopping, and offers a complimentary …More
We planned on only 1 night in Atlanta but stayed 2 because we enjoyed the hotel so much. No complaints, only compliments. The hotel itself is excellent in every way, especially because it gives a boutique feel to what is really a large hotel. But the best part is the outstanding staff in every department. They were highly competent, went out of their way to help us with every detail, and were all very cheerful and friendly. They even make a point of remembering your name. This is the best USA hotel we have ever stayed.
Traveller from Austin, TX
This luxury Atlanta hotel in the chic Buckheadneighborhood is directly across from prestigious shopping at Lenox Square and …More
A neighborhood of northern Atlanta that is famous for being a commercial and financial center, Buckead is also a highlight of Atlanta nightlife. The urban core of Peachtree road runs through this neighborhood, offering upscale shopping at Lenox Square and Phipps Plaza. The Atlanta History Center offers 32 acres of gardens, trails, and preserved buildings from the 1860s.