The hotel is in a very nice location. I stayed in 5th floor. Carpet in the hallways were not very clean and some were dated. Room was very clean and comfortable. Hotel staff especially waiters at the restaurant and baristas at Starbuks need some lessons in hospitality. Everyone was doom and gloom. Not sure that is because of compensation or or is a Canada thing since this is the third time in 9 years I have stayed in Toronto, Niagara Falls and the service provided there has always left a lot to be desired. For some reason people working in hospitality don't smile there and seem bothered. Other than that I would have rated the hotel 5 star
This hotel, with a skywalk to Fallsview Casino, is 100 m (109 yd) from the brink of Niagara Falls and 1 km (a half-mile) from …More
Nice hotel , people are friendly and my kids enjoyed so much
And if u can have outdoor rides it will a nice idea , room were so clean and people are friendly.
Food this time was much more better than last time.
Kids want to go back again before school
Home to an indoor water park, Great Wolf Lodge is situated 3.5 km (2 mi) from downtown Niagara Falls and within 5 km (3 mi) …More
Great view if you pay more to stay in a room with a view, but needs major updating. The lobby was crowd, like packed crowd, every time we were in it. Elevators are extremely slow.
On the positive side the staff was friendly and the location was ideal.
Located directly across from Niagara Falls on the 20 acre Falls Avenue Resort, Sheraton offers Indoor access to Fallsview …More