Overall, a great hotel. What makes it great is their staff and their customer service metrics.
Had a couple of small issues that they did not hesitate to correct immediately, and these folks know how to make your stay more pleasant.
Thank you all.
Traveller from Markham
Set along Lake Ontario, this 38-story hotel on Toronto's waterfront is within 2 blocks of Air Canada Centre and near the CN …More
Good hotel experience. Staff were very responsive. Ordered room service and it was prompt and the standard of food was very good. Clean, comfy with very good wifi and great view including an electric fireplace. Recommend for families since next to waterpark and lotsbof activities.
Traveller from canada
Located directly across from Niagara Falls on the 20 acre Falls Avenue Resort, Sheraton offers Indoor access to Fallsview …More
After hearing about all the mix ups in our trip, not hotel related, the staff acted very quickly to turn our trip around. They upgraded us to a beautiful suite and had a special gift in the room.
I'm so grateful part of my husbands 50th celebration was awesome!!!!
Traveller from ottawa
Rising above the Rideau Canal, this French Renaissance-style hotel is regally situated next door to Parliament, across the …More
We enjoyed our stay at the hotel. it is directly across from the park, quick access to a lot of events for winterlude, and plenty to choose from in the ways of food nearby. It's a good idea to factor in another $30 per day for valet parking because there is no way your stay will be anywhere near as convenient without it.
Situated amid Elgin Street's restaurants and nightlife and 1 block from Rideau Canal, the landmark Lord Elgin Hotel is within …More
... but, parking is public, 25$ a day, it is part of a shopping mall, and it could be busy. So no parking included in any offer, but our charge for a room was not very high, even being a Family day long weekend, winter is not really peak season to visit Ottawa.
We had large room on 14th floor facing Parliament hill, very nice.
Bathroom with not lockable, sliding door ??, everything was clean. Unfortunately, for many hotel though-they should start changing that, coffee and coffee maker in the room was at the loves possible level, even lie of Starbucks cups provided did not help. You have to go downstairs to get your morning coffee, in the room it is really disgraceful.
Elevators are story for itself, cant even start explaining how slow they are at high volume times. Never saw that type of system on elevators and nobody like it !!! Big minus !!!
Hotel being on top of the shopping mall could be convenient, if you like and need that.
Walking distance to a Parliament hill and restaurants, shopping at Byward market -topical tourist destination.
We would come back again to this hotel, especially if it stays bellow 200$ a night.
Traveller from Toronto
This upscale hotel, connected to the Rideau Centre Shopping complex and blocks from the Byward Market and the downtown core …More