We recently stayed at the Chelsea Hotel and we were pleasantly surprised by the friendliness and helpfulness of the staff. For such a large hotel everyone we met was so welcoming. The room was clean and the bed was very comfortable. Breakfast was sufficient, probably not worth $25 but the quiet lounge area was pleasant.
It was a long walk to the Air Canada Centre, we took a cab back.
Traveller from London, On
Eaton Centre shopping, Queen's Park, and Toronto's thriving theater scene, with its famous Elgin Theatre, are all …More
I choose it to celebrate my retirement and my 36 years of aniversary. My wife and I are very happy and proud to stay in this excellent hotel. In the future we will be there again whith our family. Thanks to all personel worked hard to make our stay perfect.
Traveller from Puerto Rico
This hotel, with a skywalk to Fallsview Casino, is 100 m (109 yd) from the brink of Niagara Falls and 1 km (a half-mile) from …More
The location of this hotel was ideal in that it offers terrific views and is in walking distance to several attractions which makes it easy with kids. Nearby is a beautiful garden, Clifton Hill, Bird Paradise, tours, etc.
However, the hotel itself was a bit disappointing in a few areas. I'm not super picky but I found the pool areas to be a bit run down and dirty. No one was even bothering to mop the tile surrounding the indoor pool and it was obviously dirty. The walls could stand a new coat of paint. I can deal with that but not the dirt!
The same is true for the bathroom in our room and our phone looked like it hadn't been wiped down in a year! They should also add in room safes so travelers don't have to cart valuables everywhere they go.
The towels in both the pool areas and the bathrooms are very, very small. The pool towels are sized for a toddler. (No exaggeration!)
Finally, the food at the Fallsview Restaurant is awful. I ordered breakfast through room service and that was pretty bland. I decided to try the dinner buffet since kids are free and it was really bad. The selection and variety was impressive but nearly everything was tasteless or not cooked well. I expect good food for the price they charge.
Since there are so many other places to eat, though, that it doesn't really matter.
The staff was helpful and friendly and the valet service made coming and going easy.
Traveller from USA
Located directly across from Niagara Falls on the 20 acre Falls Avenue Resort, Sheraton offers Indoor access to Fallsview …More
The Lord Elgin is centrally located and walking distance to everything in Ottawa. All the hotel staff were very helpful and friendly. Room was updated, well stocked, comfortable and clean. I would for sure recommend to a friend and most definitely stay there next time in Ottawa. Excellent experience!
Traveller from Toronto, ON
Situated amid Elgin Street's restaurants and nightlife and 1 block from Rideau Canal, the landmark Lord Elgin Hotel is within …More
We came in a few hours after check-in time and all was well. Our room was as advertised and seemed newer than we know the hotel to be. The bed is so comfortable that I found the Westin Store online so I can recreate it. The Shore Club bar is a nice atmosphere and very comfortable for two female travelers. They knew wines to suggest for our differing tastes.
Traveller from Perth, ON
This upscale hotel, connected to the Rideau Centre Shopping complex and blocks from the Byward Market and the downtown core …More