Check in was easy and the staff was great. Lobby is stunning. When we arrived at the room we were checked in to (an older room which has not been renovated) I actually felt like I was staying in a 3 star hotel... After asking about the rooms it was explained that not all rooms had been renovated but they gave us an updated room at a discount rate and it was a great improvement and made our stay so much better. The old rooms may be nostalgic, but the new rooms are a vast improvement. New rooms are 4.5/5.
Traveller from Halifax, NS
Set in the dynamic business district, The Fairmont Royal York hotel, built in 1929, is across the street from Union Station …More
At check in I mentioned I was celebrating my sons birthday, just a mom and son getaway for the weekend. Staff member, Lily, took it upon herself to order a cake up to the room to surprise my son, offered free wifi, and a late check out. After all he was a teenager and she knew what all of his needs might be, food, internet access and sleeping in. When we arrived at our room, a few moments later a knock on the door and a beautiful piece of cake and side of berries, with a drink was delivered for my son. Was he ever surprised at the kind gesture. About an hour later Lily called our room to ask how my son liked his cake. The service was personal and it was special. I will never forget it!
Centrally located downtown, many of Toronto's main attractions are within walking distance; PATH, the world's largest …More
The location and amenities are the best in Ottawa.
The trouble we experienced were the linens and blankets feeling rough, and scratchy.
We were allowed an early check-in and found a dirty glass ( with a leftover smoothie) and the television remote hidden under the blanket. Overall, the rating is 3.5 because you can walk to the Rideau Center in the middle of a snow storm via the connection, and the pool and gym were very nice. If you opt not to get your towels changed, and room cleaned everyday, you get either Points or a $5 voucher at the adjoining cafe. ( which will buy you a coffee or a drink, or a small pastry.)
This upscale hotel, connected to the Rideau Centre Shopping complex and blocks from the Byward Market and the downtown core …More