Ontario Hotels

The check in was not pleasant but a nice agent at the front desk managed to smooth things.

The rooms were nice, the location was nice, but if possible I would recommend a room far from the elevator because mine was and it was pretty loud.

Nice hotel, good service. We were there for one night. Everything was ok.

Other than the on going construction, the Chateau is still a wonderful and convenient location.

GPS got us there in a breeze, we got there outside traffic hours and very few people were checking in but we still had to look around the lobby to fin someone who would take the car. I inquired at the front desk about other parking option and it was obvious that the staff was instructed to give a bad rep to the public parking spaces. That said, in downtown Ottawa 30 dollars per day for in/out all day parking isn't that bad and a lot more convenient than having to walk 3 blocks with luggage and family in tow. The room was one of the newly renovated one and was clean and up to date. The bathroom only had a very large shower... call me a Princess but I like to soak in a tub of hot water after a day of walking the city. If you cannot offer that, at least have a shelf for my soap and face towel. No breakfast included and for some reason we only had decaf coffee in the room but we did not let that tamper our enjoyment of the great view we had on the park and the fact that there was a Pokestop available while lounging on our bed.

Great location! Walking distance to all the restaurants. Plus an awesome restaurant in the hotel. Quiet in the evening.

hotel was centrally located, hotel staff knowledgeable and friendly

So for the bad news...hairs on my pillow case that were not mine <<shudder>>. The drying line in the bathroom had sharp edges and I scrapped up my finger trying to use it. The life guard staff were sullen and moody. Things are spendy but you are a captive audience. Linens and beds could be more comfortable (we really noticed this as we had just come from a hotel with exceptionally comfortable and high-end linens and mattresses). One of the bathrooms in the waterpark smelled like poop. There was hair all over the floor of the women's change room. The good - housekeeping and wait staff were positive and caring about our comfort. More lockers available to rent in three sizes and the redone change rooms were awesome. Great selection of items in the gift store. Always lots of food at the buffet. Were able to upgrade to a Kid Kamp room so our son got his bunk beds. Were able to get a late check-out last minute. Food at the waterpark was yummy. Drinks at the water park were even better. If you want it a little more quiet, ask for a room on the waterpark level - there are no stops for the MagicQuest game there and it is also more convenient to pack and unpack, and you are right on the level with everything.