Room clean hotel is not new but OK. I did not find the staff overly friendly. The ladies helping with tours seemed bored with their job and did not go above and beyond. They were not overly enthusiastic with their jobs.
Traveller from ohio
This hotel, with a skywalk to Fallsview Casino, is 100 m (109 yd) from the brink of Niagara Falls and 1 km (a half-mile) from …More
"Everything you need for family fun in one place!"
So for the bad news...hairs on my pillow case that were not mine <<shudder>>. The drying line in the bathroom had sharp edges and I scrapped up my finger trying to use it. The life guard staff were sullen and moody. Things are spendy but you are a captive audience. Linens and beds could be more comfortable (we really noticed this as we had just come from a hotel with exceptionally comfortable and high-end linens and mattresses). One of the bathrooms in the waterpark smelled like poop. There was hair all over the floor of the women's change room.
The good - housekeeping and wait staff were positive and caring about our comfort. More lockers available to rent in three sizes and the redone change rooms were awesome. Great selection of items in the gift store. Always lots of food at the buffet. Were able to upgrade to a Kid Kamp room so our son got his bunk beds. Were able to get a late check-out last minute. Food at the waterpark was yummy. Drinks at the water park were even better. If you want it a little more quiet, ask for a room on the waterpark level - there are no stops for the MagicQuest game there and it is also more convenient to pack and unpack, and you are right on the level with everything.
Traveller from Muskoka, ON
Home to an indoor water park, Great Wolf Lodge is situated 3.5 km (2 mi) from downtown Niagara Falls and within 5 km (3 mi) …More