The elevators we're not working due to the hurricane and limited power, but, the staff was very considerate and carried heavy suitcases to our rooms and back, without complaints. Wonderful experience and the staff was fantastic!
Traveller from OR
Located in Old San Juan, this hotel is within a 5-minute walk of Statue of Ponce de Leon, San Juan Cathedral, and Castillo de …More
I didn't even know that it was a hotel in there. My wife surprised me for my birthday and everything was great. Just for the comfort I will come back. Great staff, very profesional. We liked very much. Thanks.
Traveller from Barranquitas, Puerto Rico
Located in Miramar, guests can enjoy top city attractions such as the Pan-American Pier, Old San Juan, San Cristobal Fort …More
Location of this hotel is great within walking distance to all shops and restaurant in Old San Juan. However our room with balcony did not have AC working. We stayed only one night there on 11/25/17. AC condenser was damaged during hurricane Irma and wasn't replaced yet.
It was hot in the room although there were 2 fans working next to the bed. We paid $173.75/room on Expedia and were not informed about the AC issue until we arrived to Puerto Rico. We are receiving $46.83 discount as a refund from Expedia for AC but still the price $126.92 is high for a hotel room without AC...I would not recommend booking unless AC is working in the particular room.
Traveller from Houston, TX
Located in Calle Fortaleza, this hotel is within a 10-minute walk of Museo del Mar, La Fortaleza - Palacio de Santa Catalina …More
Our overall experience was outstanding. The hotel staff accommodated us beyond our requests; with bar request after it was close, printing boarding passes from the front office, drying wet clothes from the beach, local establishments and tourism information. The quality of the staff, their positive and helpful attitude made us feel welcome and wanting to stay longer.
Traveller from Bury St Edmunds, England
This Isla Verde hotel is on the beach, 2.8 mi (4.4 km) from Barbosa Park, and within 6 mi (10 km) of Condado Beach and Plaza …More
Hotel was ok. We stay for 2 days until we board the cruise. Construction were getting done since hurricane Maria. We wake up due to some noises in the hotel. It was our vacation but a day of work for them. Nothing was said to us about construction. We were upset.
Traveller from Harrisburg, Pennsylvania
Located in Isla Verde, this hotel is 2.5 mi (4.1 km) from Barbosa Park and within 6 mi (10 km) of San Jorge Children's …More
Overall, my friend and I had had an amazing experience at The Wave. The roof top was nice and clean and one night there was a party there which we were very welcomed to. The hotel rooms were a bit small but it really wasn't an issue because they were kept really clean and we barely were in there during the day. The hotel staff continuously helped with recommendations. Parking: This was one of the few issues we had. There is really no lot to park in that belongs to the hotel. Many people parked on the street and if the street was full we either were instructed to park across the street ourselves or a staff would park it for us (if lucky). They try to make you pay to park but you're not really even parking in a designated lot, it's a school. Because the Expedia post said parking was included, we did not have to pay after showing proof. They did not give us a hassle about it at all. Breakfast: Don't be prepared to wake up to a traditional continental breakfast. You will get eggs, oatmeal, ham slices, cereals, orange juice, and sometimes access to an espresso. I may be a little picky but it just wasn't what I wanted for breakfast. I can't say enough how nice the hotel staff were!! They were great. There is a CVS, Walgreens, a few restaurants, and things along the same road as the hotel. The beach is a 2 minute walk along the same road. The prefect spot honestly. La Placita was about a 5-7 minute walk. If I ever visit PR again, this is where I'd stay!
Traveller from Florida
Located in Condado, this hotel is 0.3 mi (0.4 km) from Plaza Antonia Quinones and within 3 mi (5 km) of Puerto Rico …More
San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.