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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Pool views, open select days
Beach/ocean view
Aerial view
Exterior

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪1 min walk‬
  • Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Distrito T-Mobile
    ‪18 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 3562 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 690 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • 1072 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

7.6 out of 10
Good
(59 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 290 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.8 out of 10
Good
(37 reviews)
  • 390 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(26 reviews)
  • 390 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

8.0 out of 10
Very good
(65 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 277 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 1194 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (977)
$274 nightly
The price is $274 total
includes taxes & fees
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

4-star resort in Condado
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy amenities like a children's pool and a 24-hour fitness center.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge), along with a car charging station.

The Condado Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 670 out of 1480 reviews
Rating 8 - Good. 313 out of 1480 reviews
Rating 6 - Okay. 261 out of 1480 reviews
Rating 4 - Poor. 111 out of 1480 reviews
Rating 2 - Terrible. 125 out of 1480 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Aimee A

Liked: Cleanliness, property conditions & facilities
The place is very nice and accesible , but it is very expensive
Stayed 7 nights in Apr 2025

4/10 Poor

andrea

Stayed 1 night in Apr 2025

8/10 Good

Lauren

Stayed 5 nights in Apr 2025

4/10 Poor

Rimma

Liked: Cleanliness
Stayed 6 nights in Apr 2025

8/10 Good

Sherena Lana

Liked: Cleanliness
Loved it. The rooms could use a update.
Stayed 3 nights in Apr 2025

8/10 Good

Rudy

Stayed 4 nights in Apr 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know why it doesn’t have great reviews because honestly this place was so nice and clean and great pools and location and beach. Perfect for everything! Will go again for sure!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities
Great location. Walkable to many things. Close to airport.
Stayed 4 nights in Apr 2025

8/10 Good

Cyrielle

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Rebeca

Traveled with family and small children, Traveled with family
Liked: Amenities
Really nice and clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Aubrie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was beautiful. The property was well kept and the coffee at the Moonbar Cafe is very good. The vibe in the pool area is fun and festive and the bay is great for some sun and relaxation. Cons-The cafe did not open on time the morning we left for El Yunque. The swim up bar bartender was not eager to be helpful. We found a different coffee spot to kick off our mornings and we also found less expensive drinks from a better bartender down the road and brought them in. Overall 4.5 and would stay again.
Stayed 6 nights in Apr 2025

2/10 Terrible

Kasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Electors was down most of the time and the shower leaks and floods the rooms
Stayed 3 nights in Apr 2025

10/10 Excellent

Keelend

Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 4 nights in Apr 2025

6/10 Okay

MANUEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs more updating. This place 25 years ago was the pride and joy of the condado. They have a long way to go before it gets back to those days
Stayed 2 nights in Apr 2025

6/10 Okay

Julie

Traveled with family and small children
Liked: Staff & service
Wonderful location and pool area is great for families and children. You also have lots of access to dining options and overall, very walkable community. I was disappointed with the hotel only having access to two microwaves in a common area. I thought that was very strange. Also, the room we had, had both the kitchen built inside the bathroom area and sliding doors (no privacy) specially when you have kids- if you know what I mean. Aside from this, Yanira, our house keeper was wonderful. Cesar, the concierge was very friendly as well
Stayed 6 nights in Apr 2025

10/10 Excellent

sergio f

Traveled with partner
Disliked: Amenities
Good
Stayed 3 nights in Apr 2025

8/10 Good

Ashley Bria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. I wasn’t happy with my view and they were very accommodating and upgraded my room to an ocean front for only $80. The hotel elevators did take a very long time due to one of them being out of order. The elevator door closed very fast and nearly took my arm off! Other than that I had no issues.
Stayed 3 nights in Apr 2025

8/10 Good

EDDY ROBERTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Sink was clog. Ask to fix it never fid
Stayed 2 nights in Apr 2025

10/10 Excellent

Maritza Owens Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
More restaurants would be nice restaurant in the facility And the return of the casino be nice
Stayed 6 nights in Apr 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiss is good will book it again
Stayed 3 nights in Apr 2025

8/10 Good

Emonie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay a couple things that I didn’t like is in the main lobby only 1 elevator worked and the second thing the bed was very moist feeling so I felt wet but the other than that our overall stay was pretty nice and relaxing the views of the ocean’s was so beautiful and breathtaking!!!
Stayed 4 nights in Apr 2025

6/10 Okay

Brittney

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I will be honest, i thought this place was going to be so much more than it was. I recently stayed here April 21st through today the 27th. This was a spring break trip for my girls. We arrived late monday into Tuesday. When checking in I was blindsided by a extra nightly charge of $80 which i knew nothing about. I didnt see it when booking. For the price of the rooms i would expect both elevators to work. But as I'm reading more reviews i see that's a common thing. Only having one elevator in the main lobby wss terrible. They're not big elevators either so it was alwasy a wait. I wasn't walking down 10 flights of steps. Laundry facility was broken. Couldn't get quarters. Unless you go to the front desk and they kind of made it an issue. No real breakfast served here. You can tell the place needs updating both interior and exterior. The pool was my kids favorite. There was a waterslide, swim up bar and grill..downside the restaurant /bar and waterslide closes early for some reason. By 6 pm daily all that is shut down. I was confused like why would yall close at a time where more and more people are coming to chill by the pool. Didnt make sure. So alot of times we had to doordash food. There is access to a small beach but it wasn't our favorite. There are better options like Luquillo, isla verde, even escambron which is a short walk away from the condado. Some of the staff was nice while others weren't so nice. Overall this place needs major updating. The price should be lower.
Stayed 6 nights in Apr 2025

6/10 Okay

Priscilla

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall we had an enjoyable stay but it was just ok. Ok due to the elevators constantly malfunctioning or not working. Also, we had to change rooms on night 3 of 8 due to huge cockroaches in our room. They gave us a new room and free breakfast but the trauma of those huge roaches had us checking our room constantly. The breakfast was decent but at $25/person I would have liked more options. Staff was very nice.
Stayed 7 nights in Apr 2025

10/10 Excellent

Vonisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025