Staffs are polite yet friendly, and very helpful.
When I made a mistake about the airport limousine bus departure time, and missed the bus, they re-arranged a another bus pick up just for me on the next bus which was not scheduled to stop at the hotel.
And the bus they arranged for me was only 10 min wait.
They were super helpful.
Traveller from Dublin, OH
Across the street from Shinjuku Station, the hotel is one km (one-half mile) from the Tokyo Metropolitan Government Building.More
Hotel is very close to the airport and they have a free shuttle to the airport. They also have a free shuttle bus going to the Narita city downtown where there is an AEON shopping mall which has a good selection of food.
The hotel itself is alright. The room I got was an older one and the room and bathroom smelled moldy.
Otherwise, everything else was good. The staff was helpful and nice.
Traveller from Toronto, ON
Situated near the airport, this hotel is within 1 mi (2 km) of Sanrizuka Sakura no Oka and Sakura-no-Yama Hill. Omote-sandō …More
I had a canceling of flights and was delayed about 2 days. I called Expedia if my reservation date could be change. The hotel agreed to change the date without any further charges. I am happy with that. It is a big hotel. They have a nice indoor pool and sauna or onsen. You have to pay extra for that but it was worth it. I wish I slept over night but because of my rescheduled flight I have to leave on the same night.
Traveller from Guam
Situated in Narita, this hotel is within 2 mi (3 km) of Omote-sandō, Sanrizuka Sakura no Oka, and Sakura-no-Yama Hill …More
Wonderful experience in this old hotel with so much history. Beautiful gardens and great that there are 3 restaurants available to choose (although quite expensive). Could use new mattresses but everything else outweighs that. Perfect location. The staff was very helpful, informative and held our luggage during the day......... Would def recommend. Can even get hot spring in your own bath tubs. They also provide a shuttle to the train if needed.......(not sure why I have to write such a long review here so just gonna keep typing). It was quiet.
Located in Gora, this spa hotel is within 1 mi (2 km) of Taikoyu, Hakone Open Air Museum, and Horai Garden. Chisuji Falls and …More