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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, sun loungers
Cafe

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
$168
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Gaviota Azul Beach
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(63 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(9 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(59 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Cancun

3.5-star Cancun resort, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Krystal Cancun features an outdoor pool and a health club. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

5 meeting rooms are available. This beach resort also offers a children's pool, a hot tub, and a sauna. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Cancun is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Reviews

Krystal Cancun Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 580 out of 1422 reviews
Rating 8 - Good. 324 out of 1422 reviews
Rating 6 - Okay. 214 out of 1422 reviews
Rating 4 - Poor. 133 out of 1422 reviews
Rating 2 - Terrible. 171 out of 1422 reviews

Reviews

8/10 Good

De Amor

Traveled with group
Liked: Cleanliness, amenities
The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room.
Stayed 5 nights in Jun 2025

6/10 Okay

Lael

Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiero agradecer a Monserrat Concierge del hotel Krystal Cancún por todo lo que iso para asistirnos a mi y a mi familia. Eres un pedaso de oro para la compania de Krystal Kancun haves todo lo imposible para que todo nos saliera bien gracias por recibirnos . Want to thank Monserrat Concierge del hotel Krystal Cancún for going far a beyond for me and my family. I have never seen a worker that goes far and beyond to help a customer thank you foe everything
Stayed 4 nights in Jul 2025

2/10 Terrible

Delia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One word to describe Horrible!!!!
Stayed 1 night in Jul 2025

4/10 Poor

Partho

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Uncomfortable stay in Cancun

I booked 2 rooms to stay in Krystal hotel for 4 nights. I arrived early and hence was made to wait until last moment for the room. Here are the points I want to highlight: 1. Rooms were not available until 2:45PM and suddenly one room was ready exactly at 3PM. 2. Air conditioning was poor in one of the room and had to stay like that. Asked for technician and he told it won't cool further. Max was 72 degrees which is hot as per Cancun weather. 3. I had booked 2 rooms but both were serviced differently. 4. I was charged double for one room and then was refunded for which I had to wait at the counter for 20 minutes. 5. There is no hospitality at the counter, there are a lot of staffs at the counter but they are all useless and don't help you with anything. 6. Everything inside the resort is expensive that outside, please don't buy anything inside. Please do not reserve anything in this resort. Avoid room 1501 at all costs. It's old and aircondition doesn't work.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hicham, Malden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jun 2025

2/10 Terrible

Karla

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated the stay! The key card was not working, toulet wasnt working, room was dirty. Glad I only stayed one night
Stayed 1 night in Jun 2025

10/10 Excellent

Nestor Antonio Chardon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lo más que me gustó fue la localización. Lo menos que me gustó fue el ruido de música en area de piscina, que se escuchó dentro de la habitación.
Stayed 2 nights in Jun 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 4 nights in Jun 2025

2/10 Terrible

Ahara

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like
Stayed 2 nights in Jun 2025

8/10 Good

Hussam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 1 night in Jun 2025

10/10 Excellent

Ana

Stayed 1 night in Jun 2025

4/10 Poor

Olga

Stayed 5 nights in Jun 2025

2/10 Terrible

Boni

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time coming to Cancun and my experience was horrible staying at the Krystal. The trip(Hotel stay) was horrible from check in to check out. The employees were rude they did not provide the guest with the proper amount of towels or items that were supposed to be complimentary in the all inclusive package. The food was like eating slop and they don't tell you until you look at the menu that the slop is free and the eatable food is not included in the inclusive package i actually lost 5 pounds during my stay due to horrible food. If you go to Cancun I DO NOT RECOMEND THE KRYSTAL you WILL be disappointed. If i could give them no stars i would.
Stayed 3 nights in Jun 2025

10/10 Excellent

Desiree

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I definitely recommend this place to stay especially if you’re traveling with your little ones. You have the beach in front and different pools within the hotel. The area is very nice. Accesible to get around walking
Stayed 7 nights in Jun 2025

6/10 Okay

Gloria

Disliked: Amenities, property conditions & facilities
This hotel is clean and has nice staff, but the rooms need to be modernized.
Stayed 2 nights in Jun 2025

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, property conditions & facilities
It was good and swift response
Stayed 4 nights in Jun 2025

2/10 Terrible

Marc

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 65 European, traveled the world over and wanted to give a week vacation for my Daughter's Graduation. I am so embarrassed to stayed in this hotel, absolutle dirty, no towels, tv remote broken, broken chairs on the balcony, safe had to be reset, air-conditioning not working too cold couldn't be manipulated, elevators were incredibly slow and we waited 5 minutes once inside of one just to get downstairs, horrible front desk staff that never answered the phone we had to go downstairs to speak to somone personally, the manager of the hotel was absolutely usless and didnt compensate us let alone care for any of the issues we had, the service to rent cars was also a huge scam-they overcharged us hidden fees that were not on the contract, and lastly 4 star hotel? More like a negative 4 star hotel. Avoid this place at all cost.
Stayed 8 nights in Jun 2025

6/10 Okay

Crystal

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Checking in was incredibly frustrating, and I was not informed that the inclusive package I thought I purchased was not actually included. As a result, I had to pay for everything individually, while my friends—who were all part of the same group—had the benefits. It’s unacceptable that the staff failed to communicate this to me. Additionally, there were serious issues with the elevators, as some guests got stuck, which meant they were out of service for the entire duration of my stay. The pool also did not meet expectations. Overall, the service and facilities fell short of what was promised.
Stayed 3 nights in Jun 2025

6/10 Okay

Stephen

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location was good. Rooms are a little more to be desired. Season was wrong for the sea grass.
Stayed 3 nights in Jun 2025

4/10 Poor

muhammad

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Low grade hotel

Very poor and rude services, delay in checking , stuff with huge attitude time of checking , rooms are not clean bath completely wet, shower wasn’t working properly,
Stayed 1 night in Jun 2025

10/10 Excellent

Racquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlos, Laredo

Stayed 4 nights in May 2025

8/10 Good

Haisan

Liked: Cleanliness, amenities, property conditions & facilities
The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.
Stayed 4 nights in May 2025