Search Deals on

Otterbourne Vacation Packages

Music from pub until 11pm , right annoying and then again from 8am from staff in the bar, this place has no consideration for its guests upstairs, avoid unless you like awful bass coming through the building.

Property was very clean and had everything that we needed. It did have two bedrooms which would be OK if you had two adults and two small kids. Not enough room for 4 adults, but it was perfect for my husband and myself. Staff were very friendly and helpful, especially the lady working in reception who was wonderful and very understanding when we accidentally booked the wrong date for checking out. The location was great in Seaview, walking distance to the sea with some lovely eating places within walking distance as well. There were a couple of shops in Seaview, but they did close very early. Would definitely book there again.

Staff were really helpful as late check in and also the breakfast was great

Really lovely stay in this delightful hotel. All the staff that we came across were so great and really made a difference to our experience. Rene on reception ( so helpful), the American lady at the bar (fantastic) and the lovely lady serving breakfast ( so personable and helpful). Our room was in the newer block, very spacious, clean with a great bed. Thank you all for a lovely stay. We will be back.

No point nobody as listens but I will say that I feel the staff are abusive

The staffs of hotel are kind. Especially Rachel of Reception is very kind. And the hotel is very cozy and clean.

Although I was expecting a feature room with the four poster bed, the allocated room wasn’t bad and big enough for my family. Unfortunately, the welcome and interaction from the manager on duty when we arrived after a wedding nearby wasn’t the greatest. We had checked prior about check in times and were told it was 24 hours, so wasn’t expecting the resistance we got when we arrived. We told the manager on duty we were guests and needed to check in - he seemed rather confused and defensive about this? Eventually he allows me into the hotel to complete check in. Asked to see where our room was located first, before bringing my young family out the car and he seemed to question that too - “why do you want to see the room? It’s the room you booked you’ll get?”. When I asked it’s a little different to what I was expecting, he said this is the best room and all they had left. The stairs are an uneven and carpet worn. Tired not wanting to make a fuss at such a late hour, we returned downstairs and I confirmed that our room came with breakfast- which he said no and it would cost £11.99 per person - which was strange as I knew I had booked breakfast. As we unloaded the car, he returned to say, the hotel have added breakfast for us “free of charge”, so we could have it in the morning. I didn’t even have the energy to argue. In the morning at check out, there was hardly any greeting or to ask if we had enjoyed our stay? Big thank you to the lovely lady running breakfast, very helpful!