Hotel is ok. Rooms are tiny but clean with comfortable beds. Staff are very nice but young. I don't think they are trained properly in customer service as they were very friendly and tried but didn't seem to really know how to provide service.
The first night I returned to my room and it sounded like the rooftop bar was in my room. The front desk said they would ask that the music be turned down. I offered to move hotels if they would refund my stay. They would not provide a refund and despite the hotel being totally sold out - they suddenly found me an upgraded quiet room.
After I moved rooms, with not even an offer of help from the hotel staff, they told me I could only stay in the new room for one night and had to move back to my original room the next morning!!
By this time it was 11:00pm. I again asked for a refund and said I would change hotels. After a brief exchange the hotel finally agreed I could stay in the new room both nights.
If you plan to stay - be sure to ask for a quiet room and consider an upgraded room.
Chic modern hotel located Barcelona's city center, 25 meters from Barcelona's Plaza De Catalunya and 50 meters from Las Ramblas.More
Great hotel. Quick stay after 7-day cruise. Super accommodating since we needed to disembark at 8am. Cram let us check in at 10am. Terrific staff! Spoke English and answered our questions. Arranged for cab for us at 3am when we had to leave for airport. Definitely recommend and will stay again!
Traveller from San Francisco
Located in Downtown Barcelona, this luxury hotel is within a 10-minute walk of University of Barcelona and Casa Batllo. Casa …More
We stayed at Petit Palace Opera after spending a few nights in a Barcelona hostel-- this place felt like heaven in comparison. The location cannot be beat; essentially any place you want to go in the city is walking distance. There are many great resturants nearby and some pretty cool bars to check out. The elevator was a little sketchy, but we survived without any problems & just opted for the stairs most times. We did not try the breakfast, or any meals, with the hotel. A friend accidently dropped a glass in our cup and the cleaning service showed up almost immediately to help us with the mess. Also, a big plus was that the front desk girls were fluent in English, which is a huge plus in Madrid. I highly recommend this hotel!
Traveller from Denver, CO
Located in Madrid City Centre, this hotel is within a 5-minute walk of Joy Madrid and Plaza Mayor. Royal Palace and Almudena …More
We stayed here for 4 nights. We could walk to all the sites we wanted to visit--including Prado, Royal Palace, Plaza Mayor, even Vincente Calderon stadium. You can find lots of famous restaurants within 10 minute walk. The staff are very pleasant and helpful. We were very happy to stay here.
Traveller from New York, NY
Located in Gran Via, this hotel is within a 10-minute walk of Plaza de Isabel II, Plaza Mayor, and Royal Palace. Almudena …More
Very pleased with all aspects of the hotel, staff were very helpful and understanding when facilitating a change of room as my wife does not use lifts, we were moved from 5th floor room allocated to the 1st floor. Facilities very impressive, nice roof terrace and pool, all round an excellent experience.
Traveller from NI
Malaga Centro places guests close to culture, 5 minutes on foot from both Malaga Cathedral and Casa Natal, the birthplace of …More