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Hotel Emperador

4.0 star property

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Photo gallery for Hotel Emperador

Exterior
Bar (on property)
Lobby lounge
Outdoor dining
Outdoor pool, sun loungers, lifeguards on site

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$180
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Lope de Vega Theatre
    ‪1 min walk‬
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Club Room, 1 Double or 2 Twin Beds

Club Room, 1 Double or 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Club Room, 1 Double or 2 Twin Beds

9.8 out of 10
Exceptional
(21 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(21 reviews)
  • 96 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon | Minibar, in-room safe, desk, soundproofing

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(168 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, soundproofing

Triple Room

9.4 out of 10
Exceptional
(19 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Bed

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About this property

Hotel Emperador

4-star hotel in Madrid Centro
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Emperador offers 232 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Emperador features an outdoor pool and a fitness center. The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 11 meeting rooms, and limo/town car service. Event facilities measuring 2153 square feet (200 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. A total renovation of this property was completed in April 2020.

Hotel Emperador is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (2,153 square feet of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1352 out of 1926 reviews
Rating 8 - Good. 410 out of 1926 reviews
Rating 6 - Okay. 108 out of 1926 reviews
Rating 4 - Poor. 27 out of 1926 reviews
Rating 2 - Terrible. 29 out of 1926 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who helped us in many ways
Stayed 1 night in Oct 2025

8/10 Good

Sergei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Very nice hotel, interior charm is traditional, good staff and cleanliness, the exterior is a little less, Madrid streets are with litter. The absolute hidden charm is the rooftop pool and terrace…book this place just for that for when you want to chill from walking around central Madrid.
Stayed 2 nights in Sep 2025

10/10 Excellent

arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

center of things

location!!! The staff is great room was bigger than I thought. Pleasant stay.
Stayed 9 nights in Sep 2025

8/10 Good

HENRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom in need of repairs. shower head handle broken, shower doors leaked to the floor after showering. sink faucet handle leaked also. Walls very thin you can hear the guest in the next room just having a normal conversation.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It always helps when your room is upgraded when you arrive! Lovely room, very clean and comfortable. The rooftop pool and bar is a fantastic addition and well run, we enjoyed an afternoon up there when it was too hot to be walking around sight-seeing. Staff were all friendly and helpful. Location is perfect - central to just about everything and with great restaurants within easy walking distance. Would stay again if in Madrid again.
Stayed 2 nights in Sep 2025

8/10 Good

Stephen, Holland Landing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with lots of restaurants within walking distance. The only down aide is the hotel is old and not enough outlet for computer and charges. No USB charge pods.
Stayed 3 nights in Sep 2025

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very well located, we got a good upgrade, personnel was friendly roof top is beautiful
Stayed 1 night in Sep 2025

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples break

Another great stay this time with friends
Stayed 3 nights in Sep 2025

10/10 Excellent

Pandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Frank, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff, many good shops nearby and very accessible just by walking
Stayed 2 nights in Sep 2025

8/10 Good

Michellee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in center of all. Good breakfast as well. Not happy that o was not able to get rook upgrade per my level.
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Great location and steps from the metro, but you pay for it. Immaculately clean but nothing else about the stay jumped out imo. Pool area was nice but was too cold when I stayed. Can’t fault the hotel for that. Staff at the pool bar/restaurant were rude/dismissive (to me at least)
Stayed 3 nights in Sep 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

A great hotel, centrally located with all amenities, shopping and transport close by. Well kept rooms, bars and great staff.
Stayed 4 nights in Sep 2025

6/10 Okay

Linda

Traveled with family
Disliked: Amenities, property conditions & facilities
Looked old and tired
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator very slow. Other than that the hotel was perfect for location, access to metro and walkability to all sites in Old Town and Mercado de San Miguel.
Stayed 4 nights in Sep 2025

6/10 Okay

Xiaoxi

Liked: Staff & service
Disliked: Cleanliness
I stayed at this hotel for two nights and was disappointed with the experience. When I first checked in, I found hair and even a contact lens left in the shower, which showed the bathroom wasn’t properly cleaned. On top of that, the walls are very thin — around 4am I could clearly hear the guest in the next room showering and singing. It was so loud that I couldn’t sleep well. Overall, the cleanliness and soundproofing were far below expectations, and I would not choose to stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emiliano Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent very helpful, room was a bit small but pretty clean, i think a microwave would be a plus for all the rooms, highly recommend El emperador hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The terrace restaurant.
Stayed 7 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very comfortable bed and decent shower. The breakfast selection was very good with plenty of seating. Location of the hotel was perfect for public transport or walking to main attractions. Will definitely consider on next visit to Madrid.
Stayed 3 nights in Sep 2025

4/10 Poor

Elvia

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Emperado

Great bedrooms, great pool and terrace, staff very friendly and knowledgable.
Stayed 5 nights in Sep 2025

10/10 Excellent

Veronica, Georgetown

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Permitir al menos una maleta por persona en el maletero. Que nos dijeron que era 1 por habitacion y aunque se quedaron con ellas parecia un favor y no un derecho por haber pernoctado un total de 5 noches en el hotel, ademas de que eso no lo dice en ningun sitio.
Stayed 1 night in Jun 2025