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Hard Rock Hotel Madrid

4.5 star property

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Photo gallery for Hard Rock Hotel Madrid

Rock Star Suite | 1 bedroom, down comforters, minibar, in-room safe
Creator video
Front of property
Suite, Terrace (Gold) | Terrace/patio
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym

Explore the area

Map
Ronda de Atocha 17, Madrid, 28012
  • Prado Museum
    ‪11 min walk‬
  • Puerta del Sol
    ‪16 min walk‬
  • Gran Via
    ‪18 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(144 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

1 bedroom, down comforters, minibar, in-room safe

Silver Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Star Suite

Rock Star Suite | 1 bedroom, down comforters, minibar, in-room safe

Rock Star Suite

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | 1 bedroom, down comforters, minibar, in-room safe

Superior Twin Room, City View

8.6 out of 10
Excellent
(7 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

1 bedroom, down comforters, minibar, in-room safe

Classic Twin Room

9.4 out of 10
Exceptional
(12 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(13 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, City View

Superior Room, City View | City view

Superior Room, City View

9.6 out of 10
Exceptional
(49 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | 1 bedroom, down comforters, minibar, in-room safe

Deluxe Room (Family)

9.2 out of 10
Wonderful
(7 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Terrace (Gold)

Suite, Terrace (Gold) | 1 bedroom, down comforters, minibar, in-room safe

Suite, Terrace (Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room

1 bedroom, down comforters, minibar, in-room safe

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room with Garden View

1 bedroom, down comforters, minibar, in-room safe

Deluxe King Room with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

1 bedroom, down comforters, minibar, in-room safe

Silver Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room With City View

1 bedroom, down comforters, minibar, in-room safe

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic King Room

1 bedroom, down comforters, minibar, in-room safe

Classic King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Gold Suite with Terrace

1 bedroom, down comforters, minibar, in-room safe

Gold Suite with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Star Suite

1 bedroom, down comforters, minibar, in-room safe

Rock Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With City View

1 bedroom, down comforters, minibar, in-room safe

Superior King Room With City View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe

1 bedroom, down comforters, minibar, in-room safe

Family Deluxe

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

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About this property

Hard Rock Hotel Madrid

4.5-star Madrid hotel, connected to a rail/subway station in Arganzuela
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and a seasonal outdoor pool.
Hard Rock Hotel Madrid offers 161 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Hard Rock Hotel Madrid features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands.

Hard Rock Hotel Madrid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Sessions - This restaurant overlooks the pool and garden.
GMT+1 - Onsite lobby lounge. Open daily.
RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 24 for adults and EUR 13.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to April 30:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 24 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 13.5 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 10:30 AM to 8:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1521 out of 2050 reviews
Rating 8 - Good. 359 out of 2050 reviews
Rating 6 - Okay. 109 out of 2050 reviews
Rating 4 - Poor. 42 out of 2050 reviews
Rating 2 - Terrible. 19 out of 2050 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!!!!!!

Amazing! This is a very nice hotel but THE AMAZING STAFF is what made the difference. They were so willing to help. The breakfast buffet was fantastic!! A HUGE selection.
Stayed 4 nights in Apr 2025

10/10 Excellent

Crr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, the staff was very nice, they greeted us upon arrival and assisted with our luggage. The check-in was a quick process and the room was clean and quiet. The bed was so comfortable, we had a few hiccups, the with the TV internet connection and with the water going down slowly in the sink but the staff Destiny responded immediately and resolved the issues. The Staff Destiny gave us recommendations for touring the city and shopping areas. The hotel restaurant food was really delicious, we really enjoyed our stay. Madrid is awesome and on our next visit we'll stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Angelo Coppola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Close metro station
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicholas Artemik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place loved the breakfast everyone very helpful only downfall is rooms are very small and I paid for superior city view and the only thing I saw was an apartment building
Stayed 2 nights in Mar 2025

10/10 Excellent

Rashida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed ourselves
Stayed 3 nights in Mar 2025

8/10 Good

Kunimi, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very lively, and this can be challenging. It felt less safe than other areas of Madrid, but this might be unfair as nothing happened while we were there (to us or anybody else). It is close to the Atocha Station, so it’s very convenient if arriving or travelling to other places. It is not too far from the main attractions and points of interest. It is a very doable walk. However, it can be a bit more challenging if you have young children or don’t like walking. If that were the case, I’d argue you should consider other places as Spain (and all Europe) is a great place to know by walking around! The staff were professional and attentive during check-in and check-out. However, they never went beyond this. Usually too busy to greet guests when coming in. There are always events at the main hall and restaurant/bar areas, so it can be rather noisy.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eduardo

Stayed 6 nights in Mar 2025

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Hard Rock Madrid is a disappointment

Do not eat at the restaurant. Its overpriced and the staff did not want to seat us 30 minutes before closing and sat us and 2 other groups. Then the wait staff left for the end of their shift and forgot our beverages, (coke zero and coffee and appetizer) and then the manager didnt bring our ticket for 47 minutes from completion of our meal and he said they forgot we were there because we were on the back side and the staff had left. He did take a coke zero off. Night before we left, there was an electrical surge and they failed to clean our room as it stated do not disturb. At 515pm they stated on whataspp they didnt clean our room. I responded please clean it, we didnt mark it and it must have been made by maintenance when they fixed the broken fuse. They said yes they would clean it. Arrived at 11- no cleaning, second day of no clean towels and failure to clean our trash. Madrid is a lovely city Many places to stay. Do not stay here.
Stayed 3 nights in Mar 2025

10/10 Excellent

Noreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & shower. So well located in the museum triangle. Would highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jose Miguel, Tegucigalpa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay at the hard rock Madrid. The food the staff were all very nicem The location can be some times not the best. But it all worked fine.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yadira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay !
Stayed 6 nights in Mar 2025

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivanka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Prodel, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right at the heart of Madrid.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kurt, Herndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

8/10 Good

Arturo, San Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno pero deben aclarar la ocupación.
Stayed 2 nights in Mar 2025

10/10 Excellent

Miguel angel Del Castillo, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Rocio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Love how clean everything is
Stayed 2 nights in Mar 2025

2/10 Terrible

Gina

Noisy and rundown.
Stayed 1 night in Feb 2025

10/10 Excellent

Emmitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the metro
Stayed 3 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025