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Room Mate Macarena, Madrid Gran Vía

3.0 star property

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Photo gallery for Room Mate Macarena, Madrid Gran Vía

Rooftop terrace
Porch
Reception
Standard Room (View) | Minibar, in-room safe, desk, laptop workspace
Daily buffet breakfast (EUR 19.95 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
$230
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Gran Vía 43, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Basic Room

Minibar, in-room safe, desk, laptop workspace

Basic Room

9.4 out of 10
Exceptional
(42 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

9.0 out of 10
Wonderful
(94 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use | Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Standard Room (Exterior)

Standard Room (Exterior) | Minibar, in-room safe, desk, laptop workspace

Standard Room (Exterior)

9.6 out of 10
Exceptional
(59 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (View)

Standard Room (View) | Minibar, in-room safe, desk, laptop workspace

Standard Room (View)

9.4 out of 10
Exceptional
(44 reviews)
  • 178 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Gran Via view)

Suite (Gran Via view) | Minibar, in-room safe, desk, laptop workspace

Suite (Gran Via view)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, laptop workspace

Triple Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via view)

Junior Suite (Gran Via view) | Minibar, in-room safe, desk, laptop workspace

Junior Suite (Gran Via view)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Room Mate Macarena, Madrid Gran Vía

3-star Madrid hotel, connected to a shopping center in Madrid Centro
Along with a poolside bar, this smoke-free hotel has a seasonal outdoor pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Room Mate Macarena, Madrid Gran Vía offers 130 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

Room Mate Macarena, Madrid Gran Vía features a seasonal outdoor pool, a terrace, and tour/ticket assistance. Wireless Internet access is complimentary. A poolside bar is on site where guests can unwind with a drink. This Madrid hotel also offers concierge services, a front-desk safe, and pool umbrellas. A total renovation of this property was completed in December 2019.

Room Mate Macarena, Madrid Gran Vía is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests must receive written permission from the hotel in advance in order to check-in with their dog. Breed restrictions apply. Guests traveling with a dog must present their pet's current vaccination record and liability certificate at check-in. Dogs must not weigh more than 88 pounds (40 kilograms) and must be at least 1 year old. Full details will be provided by the hotel.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 19.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind, solar, and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Dogs are not allowed in public areas, including restaurants, bars, terrace, pool areas and meeting rooms. Dogs must be leashed outside of the guestroom. Dogs are not allowed to be unattended in guestrooms, except during breakfast hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 10 to September 30
Pool access available from 10:30 AM to 6:30 PM
Guests under 18 years old are not allowed in the swimming pool

Property is also known as

Room Mate Rex
Room Mate Rex Gran Vía
Room Mate Macarena Gran Vía
Room Mate Macarena, Madrid Gran Vía Hotel
Room Mate Macarena, Madrid Gran Vía Madrid
Room Mate Macarena, Madrid Gran Vía Hotel Madrid

Reviews

Room Mate Macarena, Madrid Gran Vía Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 886 out of 1221 reviews
Rating 8 - Good. 253 out of 1221 reviews
Rating 6 - Okay. 65 out of 1221 reviews
Rating 4 - Poor. 6 out of 1221 reviews
Rating 2 - Terrible. 11 out of 1221 reviews

Reviews

10/10 Excellent

Edwin

Stayed 6 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good location for shopping but old hotel

The rooms were old and small. Then the beds tilt to 1 side... so you feel like falling off.
Stayed 1 night in Jun 2025

8/10 Good

Brenda, Rio Piedras

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location doesn’t get better than this. Breakfast buffet was fantastic. Room was quiet and clean. Didn’t like the lack of privacy, since it doesn’t have a door to the bathroom. The front desk staff informed me that they are in the process of installing a curtain. That would be great.
Stayed 3 nights in Jun 2025

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice property and the front desk people were very nice. I wish the pool was open later because we like to go site seeing and then return to the hotel to swim, but it closed at 6:30 pm.
Stayed 6 nights in Jun 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great find! Couldn’t be more in a more central location and the rooms have every comfort and amenity of a five star hotel. Will definitely stay again!
Stayed 2 nights in Jun 2025

10/10 Excellent

Randelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes y hermoso
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the design-forward aesthetic. Great bed and pillows.
Stayed 3 nights in Jun 2025

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, room was very clean and good size and it has a nice rooftop
Stayed 1 night in Jun 2025

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel with a stunning rooftop bar & pool, beautiful breakfast spread and super walkable to lots of restaurants and activities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this hotel was in the heart of Madrid, I was able to walk to so many places! Rooftop pool and bar were beautiful! Highly recommend!
Stayed 5 nights in Jun 2025

10/10 Excellent

Ines

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spacious and clean. The hotel is walking distance to everything we needed to see. The rooftop pool and bar are inviting and relaxing. The staff was very accommodating.
Stayed 2 nights in May 2025

10/10 Excellent

Sean

Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena atención, excelente desayuno, y apoyo generoso del staff, descato a Manuela quuien nos recomendó que hacer en mi caso que venía con una bronquitis desde Italia. Recomiendo al hotel y volvería a hospedarme.
Stayed 4 nights in Jun 2025

10/10 Excellent

Zijo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel; great breakfast; friendly staff
Stayed 10 nights in May 2025

4/10 Poor

Alexis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El peor servicio al cliente. Somos clientes frecuentes de este hotel desde hace años y antes el servicio era excelente, pero ya no queda el mismo personal en recepción y las personas actuales tienen cero empatía y cero disposición para ayudar. Al hacer mi reserva, escribí de inmediato indicando que llegaría muy temprano, tipo 8 a.m., después de un viaje de 8 horas, y pedí si era posible que me ayudaran con una habitación un poco antes. Nunca me respondieron. Al llegar, nos dijeron que no era posible porque el hotel estaba lleno. Entendible… hasta que vimos lo que pasó después. Nos sentamos en la recepción literalmente agotados, y vimos pasar a muchas personas haciendo check-out. Pasaron las horas, nos vieron dormidos en la recepción, salimos a comer, regresamos, y aun así no nos entregaron habitación hasta exactamente las 3:00 p.m. Si vas a llegar temprano a Madrid, elige cualquier otro hotel menos este. Viajo a Madrid con frecuencia y casi todos los hoteles, aunque no tengan habitación lista, te ofrecen opciones: pagar un early check-in o te ayudan de alguna manera. Aquí, ni una cosa ni la otra. Una gran decepción. Ya no es lo que era.
Stayed 1 night in Jun 2025

8/10 Good

Janessa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Pablo Gerardo R-Cancio

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in May 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooftop is amazing. Small room but very efficient
Stayed 2 nights in Jun 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación. Todo limpio y cómodo. Recomendado.
Stayed 3 nights in May 2025

10/10 Excellent

Enoc, Hallandale Beach

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Joel, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very central and in walking distance to everything. Room was clean and staff was very friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Kristina

Stayed 3 nights in May 2025