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Cotford St Luke Vacation Packages

I have to say the staff were yet again amazing! Danielle and Callum were outstanding helping me when I turned up late and when I had to change rooms! The only thing that let the place down this time was the maintenance staff who did not fix my tv when I complained that it turned off every 10mins! Which was most frustrating

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Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

We were impressed when we arrived to newly painted wall and decor and our room a superior double seemed spacious - Sadly though there were too many issues . The air conditioning was only blowing out cold all night and would not warmup . The window had been mastic glued shut with the original outer window wide open which made it cold. The inner window had a massive crack in the glass I suspect from someone trying to open it /close it. We were supposed to have a bottle of sparkling wine in each room as part of our Expedia booking - there was none and I messaged the manager on the Expedia app about this and had no reply. The toilets are miles away from their Millar and Carter restaurant - through the bar along a corridor and down two flights of stairs and along another corridor near their fitness centre. Despite the new decoration the inside of each women’s toilet cubicle doors was full of dirty finger marks which appear not to have been cleaned ever. The breakfast was on miller and Carter and very average . It cost over £15 and some of the staff couldn’t speak English enough to tell us how to order a poached egg. Coffee was awful and a cappuccino cost over £4.50. It felt like a cheap old holiday inn ). The service was poor and not what I would expect from a Marriot - this is. It a good pairing . I was told after breakfast that there was an alaxarte menu but firstly it was too late and secondly no one could tell us how to see it and staff were sullen in the restaurant.

The building was in a great location. a nice quiet square, just 5 minutes from the start of all the bars and restaurants. The room itself was nothing like the pictures. It was one small room only which contained the shower and the sink. there was no wardrobe or cupboard to put clothes and shoes. There was a single rail attached to a roof beam which had 6 clothes hangers. The most alarming problem, was the fact that there was no toilet. This was located on the landing which needed a separate key to open. This is not ideal when you wake up during the night and its dark and you need to locate the key before you can use the toilet. The room we was allocated, but looked nothing like the pictures, was located at the top of the building. Apparently, it was on the 3rd floor. But to get there, you had to walk up 5 small staircases, 55 steps in total. When we arrived, i did complain about the room and we was offered a different one in the basement, as long as we had used nothing in the room. Unfortunately in the 2 hours between sending my complaint and receiving the reply, we had unpacked and showered, rendering the room used. For the money we paid, the minimum you expect is an en-suite toilet.