Search Deals on

Taunton Vacation Packages

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Nice hotel although it was very with weddings which gave it a "train station" feel rather than a relaxing country house. Likewise the "fine dining" room lacked tablecloths which made it a little "cafeteria-like". But most of all - the bedroom was ridiculousy hot, even tho' it was cool/cold outside (17c): the bedroom windows were locked so that they open only 6 inches (supposedly for safety reasons - although there was zero chance of falling out). The hotel declined to open the windows and offered only 2 air fans which were of no use. The room temperature as 33c. This very much spoiled our stay: avoid rooms directly over the (very hot) spa facility !

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

Amazing room. The attention to detail on everything was outstanding. Loved our stay. Can’t wait for our next weekend break.

Just stayed the one night. The only downside was fanning about with the self check in to then not have any card/keys available. Would have been useful to have a notice just telling you to come to desk instead! Lovely hotel and room.