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The property was charming, comfortable and very clean. The location was great for walking but terrible for driving. The valet service was inadequate and the directions were terrible. There were also some quirky things about our room, dark steps to the bathroom and the AC doesn’t go above 75 degrees no matter the setting you choose. Our room had a coffee station but no milk and only demitasse cups. Overall the staff was nice but inexperienced for a luxury hotel.

Beautiful hotel in an exquisite setting walking distance to the center of town. The appointments from the bed to the linens to full shower and actual functioning A/C were exceptional. The pool, large and magical. Staff kind and attentive. One of the best hotels I’ve ever stayed in and I’ve stayed in many much more expensive. A must for anyone staying in Aix looking for top shelf luxury at a very reasonable price.

Excellent service and great location