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Ashwell Vacation Packages

Our go to hotel when visiting London. Rooms are perfect and the staff so lovely. And the air conditioning worked a charm in the heatwave! Highly recommended!

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

Hotel was very clean and well maintained in a quieter area of Westminster. Staff were very friendly and helpful. Room had quirky design but worked well in practice. Breakfast was very good in terms of choice and quality.

The apartment was great - getting in the property was tricky at first as code didn't work and property manager didn't respond but beyond that was good. the hallway and elevator was very dirty on arrival. the apartment was good though. nice size/quality

The best hotel we have visited in London. From the moment we arrived and were greeted by the valet parking team, to the point of checking out, our trip was nothing short of spectacular.

Could have been worse. Location is prime. Pillows were hard. Dental kit amenity really should a small tube of toothpaste. Staff should make sure safe works before new guests arrive. Glad that there was air conditioning.