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Drops a star only because there was no kettle to make coffee or tea

Lovely apartment, great staff who fixed a hot water issue within 15 mins of reporting. They also checked in with us once again in the morning to make sure all was fine. Can be noisy at night hearing people move around their apartments as there are 4 floors. But not really anyway around that so it’s no one’s fault. Good location with an NCP carpark accross the road.

Great place to stay near the centre really clean and well equipped

Took two calls before check in pass codes were sent. Property is very run down. Broken window and poorly fitted doors and windows in room 10. Room smelled strongly of cannabis. Stained carpets and after booking as a pet friendly hotel we were told no dogs after 1 night. Hotel seems to be run as a kind of emergency accommodation for council services not fit for occupation in my opinion. If it had been advertised as ovo as indeed it is I would never of booked as poor experiences with this company elsewhere would of prevented it.police arresting a drug user outside the front gate upon arrival should of been a red flag.

First time staying here. It is clear the hotel is undergoing major upgrading and there is information in the rooms to reflect that. Would be helpful to have that on the website too (sorry if already there and missed) just to manage expectations. Room was lovely and staff very friendly and bent over backwards (special shoutout to Ruby). I understand why £100 deposit is being taken but do think this will be putting a lot of families off staying esp when there are so many competing hotels nearby. Overall though a lovely stay in a great area and fab sights. Really hope they do manage to continue the upgrade as such a special building.

I have visited UStay apartments previously and it didn’t disappoint 2nd time around. Everything you need is in a nearby location, whether that be a shopping trip or going for the night life, every thing is nearby. The apartments were very clean and well looked after.

Excelant overall

The location is great, the parking is handy and the room is beautiful! It was room 6 on the back of the house and was very quiet. The beds were comfortable and the fridge was handy. But, of all the double sockets you could only use 1 half of it if you were lucky... they were a bit wobbly and you couldn't plug a second plug into the other half of it which meant if you had your phone charging next to the bed you couldnt have the lamps plugged in.... someone was aware of this as none of them were plugged in! The bottom of the shower was a bit yucky.... a toothbrush along the edges and in the corners might be a plan.... the cover for the plug hole was broken and kicking around the bottom of the shower and the shower wasnt working properly.... the fact the button was missing from the front of the electric shower was concerning in itself but adding to that I tried every setting possible for about 20 minutes in 34 degree heat until my fingers were wrinkly on both hands and could not achieve anything other than scolding hot or freezing cold. It was the back of 9 at night and 3 of us needed a shower after a long day driving and I didnt want to start messaging owner (theres no reception) at that time of night... but the experience was torture, we felt worse after the shower than before and the bathroom was streaming with water, surprised we didnt set fire alarm off with the steam! Also.... maybe a bit much to ask but the addition of a fan would have been appreciated.