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Beautiful hotel, everything was perfect! If I could give it 6 stars I would !

This place needs banning for life from Hotel.com, this is a scam. Ruined a my birthday trip.

Simply put I have stayed at this hotel many times over the last 15 years. Last time was 2020 in January. Maybe that says something. The room had run out of shower soap and despite my best efforts it never came over a 3 night stay. The bar was closed unless you asked for something. But was not maintained so the draft beer was not drinkable and the liquor and mixer choices were scarce. Finally no refrigeration in the room. So over 3 nights it was sadly an issue. The staff were friendly and polite. I was told the recent change of ownership wanted the bar gone and I suspect have little idea of what hospitality is. This is sad for me as a returning Cardiff native from the USA.

Perfect location! Quaint spot just outside of the city centre close to UoB. Sam and reception staff incredibly friendly. We could have chatted for hours if we didn't have an itinerary of things we needed to complete before the end of the day! Would definitely recommend a stay here.

. The accommodation was great . Very close to the city centre. Our room was very spacious and the view was lovely . Breakfast was nice .

clean room