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Bracewell Vacation Packages

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Don’t order breakfast it’s a basket. I was charged a commission amount which was incorrect, but was resolved . No milk to make hot drink in your room . Little things matter

Great place, superb quirky, and right in the middle of the city. Would definitely stay here again.

We are both 80 and were put into the furthest room from the reception in the hotel, were asked if we wanted help with luggage but refused because we’re told our room was on ground level but we weren’t informed that the room was so far away. It made my husband ill carrying a heavy suitcase and two suit carriers so far. I then had to park the car an extra long way and on returning to the room I had a blister on my heel. It made our wedding attendance weekend not as enjoyable as it should have been, my husband wasn’t feeling himself and I had trouble walking in my wedding shoes.

Would recommend, really enjoyed our stay here!

Clean breakfast was great as always staff excellent