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Overall, we had a pleasant stay at Hotel RIU Westminster London. The hotel was clean, well-maintained, and in a great location. The staff were friendly, professional, and always happy to help, which made our stay even more enjoyable. There are a couple of areas that could be improved. The lighting in the shower room and toilet was far too dim, making it difficult to get ready, particularly in the morning. The breakfast offered a good variety overall, but some items were below the standard we expected. In particular, the scrambled eggs were disappointing in both texture and taste. The rest of the breakfast selection was good and there was plenty of choice. Overall, it was a good stay, and with a few small improvements, it would be an excellent hotel experience.

The bad: Not a real front desk. An office down a hall with a door that was once locked. Staff unavailable at check in time and ignoring all the people waiting in the front hall. Record breaking awful heat wave in the hit London during our stay. No attempt to provide window box fan to draw in night air or to get portable air conditioning units. Floor fans in the rooms helped but not enough. Bedrooms have one electric outlet only. Living room and very modern kitchen have many outlets. Why not put some in the bedrooms? Typical quirky old building that was renovated with no thought of customers. Washer was ridiculously complicated. So many buttons and no instructions. Impossible to use. Stupidest bathroom renovation. The tub is so high off the floor I had to crawl over the edge to get in to take a shower. Instead of a shower curtain there’s a half wall of glass that swings in and out and doesn’t keep the water from spraying out and if not positioned exactly right lets all the water run out onto the floor. And make sure the handheld is turned to the inside corner otherwise it will spray out and soak the room(it did-what a mess). The Shower water temperature changes constantly while you’re using it from scalding hot to frigid. No temp regulator obviously. The bathroom looks pretty. Too bad it’s so hard to use. The good: Very comfortable beds and linens. Wonderful kitchen. Location is perfect and safe. For all my complaints I’d stay there again- in winter. How’s the furnace ?

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Rooms were cramped with many stains on the carpets, and smelled old and musty despite being a newer hotel. Despite emailing the hotel many times to confirm the breakfast buffet would be able to accommodate our dietary restrictions and allergies, and receiving confirmation it would, when we arrived we found there were no options available for gluten free or lactose free at the breakfast buffet which we paid for in advance. Food and beverages were constantly running out during breakfast which became an ongoing joke amongst the guests, and the hotel was understaffed meaning people had to wait a long time for food. The outdoor garden was a nice feature, however on multiple occasions it was booked for private events so it was unavailable to guests. It felt like they were still figuring out the operations.