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We had a lovely stay at the Miiro Templeton Hotel. Staff were extremely helpful at check in and check out. Rooms were lovely, clean and fresh towels brought between the 2 night stay. Refresh room was really useful and a great idea. Would recommend this hotel and would stay again.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

Hotel was very clean and well maintained in a quieter area of Westminster. Staff were very friendly and helpful. Room had quirky design but worked well in practice. Breakfast was very good in terms of choice and quality.

The apartment was great - getting in the property was tricky at first as code didn't work and property manager didn't respond but beyond that was good. the hallway and elevator was very dirty on arrival. the apartment was good though. nice size/quality