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Tepotzotlán Vacation Packages

Hotel was very clean and maintained the entire time I stayed. Room was turned down very well while I was away and toiletries replenished daily. Ac worked very well in the room and had a really nice shower. From an ‘american standard’ a very clean and basic hotel. My cons are breakfast prices looked a little high so I ate locally the entire time (which usually isn’t much of an inconvenience because of the location). The only real problem that incurred was before my trip while I was trying to contact the hotel with questions about checking in/out and my stay. I was not able to get ahold of them though email, WhatsApp, or Expedia chat for over 7 days and it took calling Expedia twice over 24 hours in between to connect with them about my concerns/questions. They were answered and resolved quickly on the spot after but should not have had to make that much effort to connect with them after booking was completed and prepaid.

Amazing boutique hotel, location, service, room, beautiful experienced

Clean and as expected! Staff was polite and professional. The room was cozy and a/c super cold. It was on the very edge of Polanco but still very walkable and centrally located. My only complaint is that it took a bit of tries to figure out the hot and cold water in the shower but figured it out.

Really nice place with a lot of nature. Nice place to rest

Truly a hidden gem in Roma Norte. The rooms are very spacious and curated, designed. Linen and towels are better than average five-star. Definitely be back.

Overall we had a great stay. We wish the complementary breakfast had more varieties and have more protein based options like boiled egg, scrabbled eggs etc. we stayed for 5 nights and we got bored of eating same breakfast after our 3rd days. Also I wish they had hand soap or bars. It was inconvenient to wash hands just with shower gels since they are not exactly the same. Otherwise we loved our stay! We will definitely book again if travel México city again.