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Tepotzotlán Vacation Packages

The staff does the best that they can, all things considered. We booked a stay for 3 nights and ended up staying one and finding another hotel. First, we were awoken by a fight or something in the hotel. I know that the staff can't do much about that, but it was an issue. Then there was the lack of air conditioning. Many of the rooms don't have much airflow (they face a small interior courtyard), so opening the windows doesn't help much. We were on the fourth floor which also didn't help for the heat. But here was the kicker: Although the windows opened, there were no screens...so we were pestered by one or more mosquitos all night. My wife was eaten alive and I was unable to sleep with the thing buzzing my ear. So the choice was either sleep in a sauna with the windows closed, or mosquitos. Needless to say, we switched to another hotel so as to salvage the rest of the trip.

The staff were kind, helpful, and communicative from the moment I made the reservation through WhatsApp. The room was gorgeous and clean. Very comfortable. It was truly an escape from city.

Really nice place with a lot of nature. Nice place to rest

The hotel was well located I. The centre of Mexico making it easy to use as a base for local excursions. There was a cliche to start as we had asked for a vegan breakfast and it was limiting - we asked for avocados as there was no real choice and the staff were looking to charge us. I was unimpressed. The 2 nd day the manager had shared it was okay and would provide us with gluten free bread and avocado which was great The spa was lovely and gym had more than enough equipment. Was a great hotel.

The room was fairly clean. Staff was nice. It's a great area for business and shopping as well. Definitely not a vacation hotel, more of a just a place to sleep, shower and head out.