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We stayed 4 nights August 2026. Terrible, The hotel lost water and toilet facilities one day, hotel never provided bottle water. For a full day and a half we had no wifi , phone was intermittent. The breakfast, though good , was across the street . I didn’t see and dinner restaurant nor room service. Maintenance arrived one morning at 8 am! Staff at times were not able to know direction. Late one evening a flashing light went off from the ceiling. No one at reception were answering phones to explain. We headed to lobby and met many many others wondering what was going on….. we were told it was a fire alarm!,,, What’s no bells or sirens but a blinking light. We stayed at many Riu hotels and this by far was the worst.

Excellent value and great location.

Nice location

I enjoyed my stay here! The location couldn’t be better - the hotel entrance is literally next to Tower Hill Tube Station, and you’re just steps from the Tower of London and within walking distance of Tower Bridge. The room is small, but very ergonomic and thoughtfully designed. The huge, comfy bed by the window, shower, vanity, and closet all fit perfectly into the space, so I had everything I needed without feeling cramped. The staff were incredibly friendly and helpful. When I arrived, the hotel system went down and check-in was temporarily unavailable, but they were so patient and kind throughout the whole situation. Breakfast at £20.50 was absolutely worth it - great variety, fresh berries and fruit, veggies, hot and cold options, and good coffee. I also loved the iPad in the room. It made everything feel modern and convenient, from controlling the lights to setting the alarm. I’d definitely stay here again!

Missing a pool otherwise perfect