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We made the best of our time at this hotel. many at the front desk were extremely helpful. However, the desk clerk named Sarah caused us considerable frustration at check-in-time when she explained that the room was unavailable but would give us no insurance of when it would become available period having children in my custody, when we tried to walk the grounds, we were sho'od out of the public area and told to wait in an orderly way . We is similar misunderstanding over the breakfast fees, where we paid through hotels.com but that was not recognized here on the last day of our reservation. I would overall give this place c+ but I did have considerable frustrations on several fronts

First impressions of the hotel were awful. On pulling into the parking area in front of the hotel, I thought, "Oh no. What have I done". The parking area felt unsafe. The hotel, and particularly the gardens, looked tired, dated and unkempt. It got worse. When we checked in, they had not got our reservation from Expedia so that took a while to sort out. We had paid extra for a better room but when we eventually got to the allocated room, it was a basic single - so we headed back to reception to get it changed. So why is this not a 1* review ? Once we were past the initial disappointment, we found that there was a separate, secure parking area. The room itself had been renovated and looked like the photos on Expedia. The bed was comfortable - so we got a great night's sleep. So, overall, we had to say that it was "OK".

Personnel très sympathique Bon petits déjeuners Chambre confortable. Attention Les boutons de réglage de la douche sont difficiles à manier.

Lovely staff lady on reception was most helpful. Great pool