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Norwich Vacation Packages

We found the staff friendly, helpful and efficient. The food was good and plentiful. The rooms, at least ours, have been modernised but are on the small side; offering little space to relax when not out, dining or sleeping. This is not helped by the lack of comfortable furniture on which to relax in the public area (emphasis on the 'pub'). This is at odds with the description on Expedia, which refers to "Bar and Lounge" unless I missed it during our 4 night stay! The picture of the outside of the Plough is also rather flattering compared to the reality (It needs a fresh coat of paint)! During a phone call with the Plough prior to our visit I was warned about the steep staircase but there is no warning about this on the Expedia site. My 90 year old sister managed but it was a challenge! My main disappointment was the broken window blind in my sister's room. This was not repaired during our stay despite efforts by the excellent staff. My heart dropped when management advised(through a staff member) that "a new part would arrive tomorrow" It didn't!! I never saw management and there was no gesture made in compensation, not even a personal apology. So, if all you want to do is eat, drink and sleep and you are fully mobile then you will enjoy the Plough, as long as nothing goes wrong that the staff cannot remedy!

Clean, but somewhat basic. Quite convenient for the city centre and staff were friendly and helpful.

Would highly recommend a visit hotel was amazing outstanding customer service staff were professional friendly and helpful and wanted to be there. Would definitely reurn

Location and staff was excellent. Breakfast OK. Parking OK. Cleanliness in the room was poor. Ie stains on the carpet, pull cord switch filty, thick dust on the spells of the chair. Bucket chair leader worn out.

Beautiful place to stay, very comfortable and inviting 😊😊 wish we could have stayed longer

Shower to small to wash in,carpets around the bed area needed cleaning , dirty cups not changed when room tidied in the day . Great staff very friendly and helpful lovely area.