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Helensburgh Vacation Packages

Our stay at Glencruitten House was lovely. However, for the price there are a few things that did not exactly meet expectations. First, upon arrival we were offered a welcome drink to enjoy in the sitting room, which was very nice. But there was no direction for what we should do after. We were not offered assistance with bags at check-in, so we went to fetch our own bags after we finished our drinks. When we lugged in our bags we were told “oh someone could have helped you with that”. It was noted that no one proceeded to help us from the lobby to our room. There was also zero acknowledgement that we were celebrating our first anniversary. Not that we expected anything free— just acknowledging it would have gone a long way in appearing invested in your guests and making them feel special. On the whole, customer service just kind of seemed to be a bit lackluster. Additionally, the house just seemed to have quite a bit of touch ups/repair work needed (door on electric heater in bedroom was broken, lots of chipped paint on the walls, streaky paint jobs on windows where a second coat was necessary, sloppy paint jobs where paint was on window glass and door trims). Nothing was “wrong” with our stay, per se. It’s just that staff interactions and the space itself could have been much more polished and refined. Our experience was more in line with a cheaper accommodation.

Cosy vibes, clean and modern.

Beautiful property marred by patchy service. Staff not well trained. When late checkout at 12noon was requested, was told to pay 50GBP. Not classy.

The hotel itslef is lovely and would stay again, very Scottish. The only issue we encountered is there is no airport shuttle as advertised on Expedia. It was also very difficult to reach a customer service line when calling to inquire.