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Great Basin Vacation Packages

The online pictures are clearly outdated. The lobby was run-down, dirty, and smelled terrible. While checking in, we overheard staff discussing a homeless man who had gotten into room 121 and refused to leave. Our room was disgusting. The curtains were ripped, the carpet was covered in dark stains, and the entire room smelled strongly of urine. We immediately refused to stay and requested a refund. After initially arguing with me and offering to find a “clean” room, the clerk contacted the general manager. I later received an email confirming that I would be refunded. I am still waiting for the refund. The condition of this hotel was unacceptable and completely different from what is advertised online. I would not recommend staying here.

Nice clean room, quiet, Great views every direction. Staff went out of their way to be helpful and friendly.

My stay at the SER was just super. The great residence, the amenities, the location, the views, the food (for all 5 days, I had all of my meals at the restaurant) and the really wonderful staff. Everything about your stay is so thoughtfully considered. I look forward to returning with my family.

Excellent house and well stocked for any large groups! Lots of room to spread out and groups to gather.

Very outdated. Paper parking pass. Old roll up curtains, outdated and scratched up shower/tub, no fridge, old phones...just old. It felt like a time warp to 2001. Coffee maker on tray in front of tv.