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Great Basin Vacation Packages

The staff was great. There was a fire in an accesory building that caused the whole hotel to be evacuated. The staff found and checked with each group and quickly got everyone reassigned to sleep for the night. They worked hard to make sure everone was taken care of and comfortable.

Very nice place and resort

Only downside was that they charge for WiFi. Today, even most lower tier hotel offer WiFi for free. That would make it easy to access the WiFi. As a member, it was free for me, but I still had to go through the hassle of connecting. I kept getting error messages so I changed my password. Then I got a message that the password I just changed was incorrect. This kept happening over and over. It should just connect by my room number.

Very clean room, parking are easy. Kitchen has almost everything you need if you plan to cook. Even though I’m not cooking during my stay but I feel like home when the hotel room come with the kitchen. The most important things my kids love to stay at the hotel room. The size of the room are perfect for my family of 4. Will stay here again on my next trip to Lake Tahoe.

The check in was pretty a chaos cause my expedia account didn't approve my card, luckily the receptionist still let me check in. Also there was no phone in the rooms so if you had a question, you had to go all the way to the front lobby to get your questions answered, not sure why they don't have a phone in the rooms. Our ac in our room also wasn't really working that well. Room 212 , I believe.

Hi, the check in was very bad. We went there around 10:30pm and there are no one available at the front desk and the office is closed. After 4 to 5 times of calling the number, the owner picked up the call and came to the office and helped us checkin. We waited 30mins outside of the hotel waiting for the manager. I messed them regarding this and there is no response at all from them till now. Very bad customer service. No checkin instructions given before we arrived there.

Very hip, cool place