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I enjoyed my stay at the Phoenix. Everything was exceptional. Clean rooms, friendly staff, a room with a view. The restaurant in the lobby is a plus. The hotel itself is an historical treasure.

Quality has suffered. The front desk agent was impatient and unclear. No one opened a door for me any of the 3 times I came and left. Room service has been shut down. There were no water bottles in the room and nowhere to get a snack, not even a vending machine. I was given a $700 suite since nothing else was available. (Really?) The overhead light was missing a bulb in the main room and there was no chair in the bedroom, so the only place to read was sitting on the bed. The mattress was too small for the bed frame so I kept hitting my shins. The breakfast restaurant messed up my simple order. There was only one server covering the entire restaurant. She was very kind and clearly put her best effort into her job, but management had made that job very difficult. What can I say that is nice? The lobby is beautiful. The restaurant is, too. The bathroom was very nice. My room was quiet. I wish I had a better report. I wish the hotel hadn’t made me feel sad about the state of the Marriott world.

The staff isn’t great. It’s like you’re an inconvenience checking in. No one told us about amenities, about the hotel credit, the wifi, anything.