While this hotel is very pricey, it is well worth it. I booked 2 rooms for our family. The rooms were beautiful and very comfortable. Lots of light and well appointed supplies were in each room. The only thing missing was an outlet in the bathroom for my hair appliance. So I had to curl my hair while sitting at the desk, which was fine.
Central location with the free boat across the street to the main downtown area. The staff were super nice and accomodating. The front receptionists were all very pleasant, well dressed and super professional. Their English was great. The bell men and security people in the lobby were very attentive and helpful. We ate in the Chinese restaurant and the general restaurant on the 2nd floor. All of the waiters were amazing and very friendly.Smiling all the time. Food excellent.
We found this a pleasant surprise for Switerland. Our daughter goes to school in a nearby town, so we come often to Switzerland to visit. Since waiters and staff don't work for tips, it is very rare to get good service in Switzerland. We ate at 2 Michelin restaurants in Switzerland, and they provide amazing service, but other than that, waiters and waitresses and not normally very attentive. But this hotel and their staff provided the best service in Switzerland.
Traveller from Vancouver, Canada
Situated by Lake Geneva in the heart of the city, this luxury hotel offers panoramic views of the Jet d’Eau Fountain and the …More
hotel staff friendly and accomodating arrived early as not informed checkin time was 2pm but able to leave bags .nice location if you come from lakeside but dodgy at night coming from rue berne or gare station breakfast realy good but limited in meals later although plenty fo restaurants nearby.hotel has bar but no fireplace .sauna works but goes off at times steam bath or hannam turkish bath not working really disapointing as no pool in hotel gym facilities ok city center nice to explore united nations buildings and boutique de jardin worth seeing but better in summer
Located in Downtown Geneva, this hotel is within 1 mi (2 km) of The Library In English, Bourg-de-Four Square, and …More
The hotel is centrally located and within a short walking distance from the train station. The inside of the hotel is beautiful, very nicely decorated for Christmas and with a great swimming pool and sauna. The room was clean and quite spacious and we were provided with nice toiletries, bathrobes and slippers. On arrival we found a bowl of fruits on our table and throughout our stay we were given chocolates which was a nice touch.
When I made the booking I asked for a quite room but unfortunately was given a very noisy one. The window was facing the main road and was located right opposite a nightclub which stayed open until 5am. The person at the reception offered to give us a different room the following day. That was sightly better as no music could be heard from the nightclub but it was still facing the main road so I was disturbed by the traffic noise. I also felt quite cold at night as the the central heating is controlled by the hotel. The person at the reception provided 2 electric heaters which was great but the room felt a bit cluttered and certainly not something I would expect to experience in a 5 star hotel.
Overall, this is a great hotel with beautiful surroundings but the city rooms are quite noisy thus impacting on the sleep quality.
Traveller from London
Created in the 1870s by Cesar Ritz and Auguste Escoffier, this lakeside hotel is a Lucerne landmark, 400 metres from Lion …More
We were a family of 10 with two small boys, two babies, two grandparents and 4 other adults. The hotel looked after our needs very well.We had 4 rooms, one large with an extra very comfortable roll-away bed and another large with cots for the twin babies.the other two rooms were small as were their bathrooms - elegant but definitely small!
Everyone was friendly and helpful from the lovely receptionists to the room staff.
Traveller from Sussex, U K
Located in Old Town Lucerne, this luxury hotel is steps from Rosengart Collection and Lucerne Town Hall. Chapel Bridge and …More