We booked Superior room with access to Executive Lounge, which was a very nice option to have. The Lounge offered hot and cold appetizers until 7 pm and a good variety of beverages. The hotel was great in accomodating our request for a room on higher floor with city view. Our room was on 32 floor and had a nice view. Very nice lobby lounge.
One thing we were not happy about was the central heat for the whole hotel which was set to very low while it was 30 degrees outside. When we complained about room and even the lobby being cold (wanted to have a drink at lobby bar but didn't because it was cold there), the staff said they could not do much as heat is set the same for all rooms and they gave us 2 portable heaters to warm up the room. Not the option I want to have while paying over $300 per night!
Please fix the heat situation to make your guests comfortable.
Otherwise, a nice place to stay.
Traveller from New York
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The hotel is perfectly located, just a short walk or bus ride from the centre of Grindelwald. Great views of the Eiger. Friendly and helpful staff. Good facilities, including plenty of parking. A super deck area overlooking the mountains. Extensive and delicious breakfast.
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The Hotel Firefly was immaculate and decorated very modern. They have a great bar, a pool table, and a cigar lounge. Philip was so helpful and made us feel very welcome. He answered every question we had and gave us recommendations for stuff to do and places to eat. We were able to check out late and they even allowed us to use their computer to print something for our business. They bring the breakfast to your room and set the table for you! No need to get dressed and head down with everybody else to eat a buffet like so many other hotels. Breakfast in your room and in your PJs.
They have a great spa, with two steam rooms and a sauna. All first rate! We really, really enjoyed our stay here. Highly recommend the Firefly. If your coming to Zermatt for any reason, you would be a fool to pass up staying at the Firefly.
Traveller from USA
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