We booked Superior room with access to Executive Lounge, which was a very nice option to have. The Lounge offered hot and cold appetizers until 7 pm and a good variety of beverages. The hotel was great in accomodating our request for a room on higher floor with city view. Our room was on 32 floor and had a nice view. Very nice lobby lounge.
One thing we were not happy about was the central heat for the whole hotel which was set to very low while it was 30 degrees outside. When we complained about room and even the lobby being cold (wanted to have a drink at lobby bar but didn't because it was cold there), the staff said they could not do much as heat is set the same for all rooms and they gave us 2 portable heaters to warm up the room. Not the option I want to have while paying over $300 per night!
Please fix the heat situation to make your guests comfortable.
Otherwise, a nice place to stay.
Traveller from New York
Situated on the banks of the river Limmat, in the heart of Zürich, this hotel is a 5-minute walk from Swiss National Museum …More
This fantastic find in the shadows of the Eiger Mountain outside of the village of Grindelwald was better than I could have imagined. Everything seemed "new" - the hotel was impeccably maintained and all of the staff gracious, helpful and there was nothing they could not provide. They had a shuttle service at our disposal for pick up or delivery to the village or rescue from a long journey down the mountain on our skis. The food was excellent, though expensive for dinner. The spa was magnificent, with the best stainless steel outdoor hot tub that seemed to bubble from just about everywhere! I would definitely consider this hotel again should I ever be able to ski or visit this region in the future..
Located in the mountains, this Grindelwald hotel offers ski-in/ski-out access within 3 mi (5 km) of Grindelwald Grund …More
Spent two nice nights in Gletschergarten.
The owner came to the station on short notice to pick us up after the tourist information centre called them for us. I wasn't feeling well, and the owner was very helpful, gave us extra blankets and a kettle to boil water, and advising where to get medicine. They also cooked a special vegetable soup for me for dinner, and were flexible for my wife's dinner. The are happy to offer advice on tourist activities and hiking, and you can book tickets (e.g. to Jungenfrau) from the hotel.
The hotel is a little way from the station, about 10 minutes pleasant walk (uphill if coming from the station, but not too steep), and has great views from the windows/balconies. Room was very clean, and bigger than I expected. The bathroom was modern and very nice. Breakfast was nice, plenty of cereal, breads, fruit, eggs and bacon etc.
Overall very good, I would stay there again.
Located in the mountains, this ski-in/ski-out hotel in Grindelwald is within a 5-minute walk of Pfingstegg Cable Car and …More
The hotel location is excellent. It's next to the train station, just a 5 minutes walk. The Gornegrat Train station is just next to hotel. There are Coop supermarket just a 5 minutes walk away and lots of restaurants nearby.
Check in was very smooth, the reception was waiting for us and our room was ready. We were inform by the hotel of all the attraction around the area.
The room was exceptionally clean with coffee making facilities. There were quality sleeper and bathrobe. The water pressure and hot water was very good. Only thing is there is no separate bath and shower. Bed was very comfortable and of high quality.
The buffet breakfast was good and has an excellent varieties of tea.
Located near the slopes, this Zermatt hotel is in the city center and within 1 mi (2 km) of Matterhorn Golf club, Zermatt - …More
The Hotel Firefly was immaculate and decorated very modern. They have a great bar, a pool table, and a cigar lounge. Philip was so helpful and made us feel very welcome. He answered every question we had and gave us recommendations for stuff to do and places to eat. We were able to check out late and they even allowed us to use their computer to print something for our business. They bring the breakfast to your room and set the table for you! No need to get dressed and head down with everybody else to eat a buffet like so many other hotels. Breakfast in your room and in your PJs.
They have a great spa, with two steam rooms and a sauna. All first rate! We really, really enjoyed our stay here. Highly recommend the Firefly. If your coming to Zermatt for any reason, you would be a fool to pass up staying at the Firefly.
Traveller from USA
Located on a river, this Zermatt hotel offers ski-in/ski-out access and is within a 10-minute walk of Zermatt-Furi Gondola …More