There was a mistake with our booking so we had a lower grade room for our 1st night then were upgraded to a suite and given free access to the spa. All the staff were friendly and polite. The hotel is near bars so expect some noise at the weekend.
Housed in a renovated printing factory, this boutique hotel is located in downtown Reykjavik, 20 metres from the main …More
Check in is via a phone located in the lobby which was answered quickly when we arrived just before 8 pm as noted on our confirmation. The hotel is a beautiful newer 2 story log structure and our room was spacious, but located on the windward side during a gale and one of the casement windows was bent and had a half inch gap that whistled unbearably and caused a cold draft. I called after 8pm to report this but no answer. After 2 tries I let it ring for 3 three minutes until it was answered and a staff member arrived within 10 minutes. He said he hadn`t seen the damaged window before but when I pointed out the signs of repeated attempts to force the window into its place instead of fixing it, he agreed that it was very old damage. He said the hotel was full and that we would have to endure the noise but he would move the bed farther from the draft. Instead I got the staff member to go outside and push the window in tighter and had him fill the gaps with toilet paper. He wanted to leave and passed me the toilet paper roll to finish sealing the window. Heavy rain during the night and winds caused water to pour in the room between the logs. My wife soaked several towels trying to protect the floor and in the morning I spoke again to staff and showed the black water stains on the walls obviously noting repeated leakage. I was told the owner doesn`t listen to them about maintenance and that I should call him directly.
Traveller from Halifax
Situated in the mountains, this hotel is 1.7 mi (2.7 km) from Eyjafjallajokull Visitor Centre and within 6 mi (10 km) of …More