The hotel was overbooked when we arrived but they compensated us by providing us with a taxi to another hotel plus free drinks and breakfast, taxi back to the Tivoli plus a room upgrade and free breakfast for the length of our stay. I always say that it's how problems are put right that's important and the the staff at theTivoli couldn't have been nicer.
Traveller from Birmingham
Tivoli Hotel is conveniently located a 10-minute walk from bustling Central Station, and 5 minutes on foot from Dybbølsbro …More
We have never stayed in a hotel that has so exceeded our expectations in customer service. When we arrived, the lobby was filled with people. We were trying to figure out how to check in among all the confusion, when a young lady serving at the consierge desk approached and asked if she could help us. You would have thought we were the only ones there. She not only helped us through the process but booked us a dinner reservation and walked us to the appropriate elevator. The young man that actually did the check in process was as equally friendly and helpful and answered all our questions and gave us directions to nearby shopping and restaurants. The staff never seemed overwhelmed, hurried or distracted by all the customers. When they talked to us they focused on us with a smile. We truly felt welcomed at this hotel as not just another guest but as if we were the only guests they had. The exceptional customer service made our stay memorable. Thank you.
Traveller from Wellington, Florida
Situated in the neighborhood of Ørestad, AC Hotel by Marriott Bella Sky Copenhagen is connected to Bella Center …More
Found this hotel to be in a great location - close to lots of little restaurants and cafes. The ocean was only a two minute walk away. Staff gave us a self guided walk of the city complete with attractions so this was a good thing to do and covered the things we wanted to do.
Traveller from Western Australia
Located in the heart of Helsingborg, this hotel is within a 10-minute walk of Ferry Terminal, City Hall, and St Maria Kyrka …More
We cycled to this hotel from Copenhagen. It is a spa hotel and the public areas are very nice. The staff was incredibly helpful and spoke English well. The room was huge by European standards and very comfortable. The food was reasonably priced and of good quality and quantity. The atmosphere of the hotel was completely relaxing with the relaxing 'spa' music. The grounds were well kept and quiet - no road noise or garbage being picked up at 5 am!
It was an easy 5 km ride by bike downhill to the castle.
I would recommend this hotel. They take pets too!
Traveller from Langley, B.
Situated in a regional park, this spa hotel is within 3 mi (5 km) of Danmarks Tekniske Museum, Saint Olai's Church, and …More