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Bournemouth Vacation Packages

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Our flight was cancelled and we were able to get a room at the last minute. It turned out to be a very happy detour as the staff were over-the-top according, the grounds were beautiful and peaceful and the food was top-notch. I would welcome the opportunity to be “stranded” here again with pleasure!

Great hotel and staff. Would reccommend

Outside area was filthy. Garden full of weeds The wooden table was missing pieces. The gas barbecue was not there as advertised. Pictures make it look much nicer than it is. My family were very disappointed. They have an electric car charger which is very expensive also.

Good hotel but really needs air con