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Bainbridge Vacation Packages

We arrived at the property to find that we had been double booked and no room was available as the property was now full. We had to find alternative accommodation in the area and we luckily found one property that had one room left. Grassington lodge offered no help in finding alternative accommodation due to their error. Extremely disappointed with how it was all handled and how we was treated and we would never use or recommend this property in the future.

The alleged 4 star hotel on the outside looked odd like a library ☹️. Inside was an odd layout. Reception wanted a further £50.00 (for damage waiver?, never heard of this ever!) despite having paid in full for my room. Changed booking to next day and ended paying double. Despite no further charges?? So guy said Ok, you don't have to pay. As I declined this. My room was on the very top floor, didn't look like what I booked? Very small and very hot. A very tiny window to let air in or light. Fortunately there was a fan at end of bed, cumbersome though as in way, as very small. Shower was dirty, black mould inside and on shower fittings. Toilet roll holder hanging off. Shower toiletries shelf hanging down so you could put toiletries on it if you wanted to. Walls marked and dirty and damaged. Rust on bathroom storage cupboard handles. Kettle inside was marked with heavy brown staining. Very basic tea and coffee offered, not 4 star at all. I stripped bed as I generally do. Pillow stained. I have photos of things mentioned. Will report to Hotelscom. Zara at breakfast, attentive and friendly. Ordered hot bread in fast advertised avacado on with mushrooms, poached eggs. No mushrooms, apparently they ran out! A few at breakfast. Not 4 star. 2 at the most. Very disappointed definitely wouldn't recommend. Very poor, another guest, 3rd floor, daid things were broken in their room too. Soft flush, silver plastic button on toilet, missing. Main shower leaked, had to shower attachment ☹️

Breakfast is a bit hit and miss - family do not eat beef so lots of the meat options were not suitable - service was extremely helpful as the booking was switched over