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Probably the best hotel room we have ever stayed in and we have stayed in a lot over the years. The hotel is beautifully maintained and designed. The staff is great. The location was in the thick of things which is not ideal, but Tiergarten was just a few steps away so that provided a nice refuge from the hustle and bustle of Berlin. This is not a serene location if that is what you are looking for. Other than the lively location, we loved our stay at this hotel.

Book this hotel if you don't want comfort. Book this hotel if you enjoy overpaying. Book this hotel if having your expectations met sounds overrated. We arrived after a full day of travel, hoping for a cool, clean room to recover in. Instead, no air conditioning — just a fan, which management offered as the "solution." Whether the AC is broken or simply not provided isn't clear, but either way, in the middle of summer, that's a problem they didn't seem in a rush to fix. The room itself had a tired, worn look — not dirty exactly, but not what we'd call clean either. A little elbow grease and some basic upkeep would go a long way here. For the price we paid, we expected a lot more. If you're looking for comfort, cleanliness, or value, keep looking.

I especially want to highlight the care and dedication of the staff—one night after walking all over Berlin during a heatwave my daughter managed to lock herself out of our room and we were so exhausted we didn’t hear her knocking. The staff found her wandering in her pjs, gave her a popsicle to calm her down and got her back to our room safely, and we didn’t even know it had happened until the next morning. The hotel itself is beautiful, and in a lovely quiet area surrounded by beautiful green parks while still being in the heart of Berlin. We were there for a family vacation and being able to slip into the back door of the zoo was magical.

There is no AC, no sufficient lighting, no kettle, no tea cups in the room. I think there should be in a 4 star hotel. I do not know what kind of detergent is used in the bathroom, but it triggered my allergies and I had to leave a day early. The lobby area is too small, and I did not like the Sri Lancan concept in the restaurant. The rooms are clean. The furniture and the bathroom material are good quality. The staff is friendly, but I did not sufficiently enjoy my stay for the reasons mentioned earlier.

It is a wonderful well kept and well priced hotel with great breakfast, nice pool and saunas. We will definitely stay at this hotel on our next visit to Potsdam.

The staff was very friendly and kind.