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Some of the best if not the best service I have ever received from a hotel. The staff were very helpful and friendly.

We had a great time

The location is superb, minutes from the railway station with direct trains to the airport. You are right in the heart of berlin with just short walks to most of the main sites that you want to see. The managed suites are large and comfortable with everything you could possible need for a break. They even include a yoga mat, should you be inclined. Along with the additional benefit of a small kitchenette should you have the wish to do any cooking. Restaurant Facil serves excellent food and for a two Michelin star restaurant the prices are very reasonable.

the towels are limited and of inferior quality. No water in the room.

Nice hotel in the hart of Berlin. Good location for shoping and for the main attractions

This was an okay stay. As first-time Berlin visitors, we booked based on location, not price, but in hindsight we wish we had chosen another hotel. Berlin is much more compact and accessible than it appears on a map. The lobby is nice and check-in was easy, but despite being a non-smoking room, we were immediately greeted by the smell of smoke that remained throughout our stay. I suspect it was coming from a neighboring room. The studio was spacious for two, though the layout was awkward: the dining table was so tightly positioned that the chairs could barely be pulled out, and cabinets/drawers opened against the bed. The bedroom lighting was also quite dim. We appreciated the washer/dryer, but it too smelled of smoke and left clothes with a damp, musty odor. The bathroom had several maintenance issues: the vent cover repeatedly fell, part of the shower grab bar came loose, and the shower hose leaked and reduced water pressure. I attempted to fix these myself. We also heard frequent, loud stomping from the guest above. During a couple of very hot days, the room became uncomfortably warm. Although an AC remote was provided, we could not locate the unit, and adjusting the controls did not lower the fan speed or temperature. We didn’t contact reception because there were no instructions for using either room phone. Overall, the stay was fine, but the persistent smoke odor, maintenance issues, noise, and difficulty cooling the room were disappointing.

The entire staff at the GINN go above and beyond every time. From the arrival process to the departure formalities always 10/10. Highly recommend this location for its quiet location, quick access to Berlin itself and an always clean and inviting environment.