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Ozarks Vacation Packages

Staff was excellent. Did not use the amenities. Had issues with bathtub stopper 1st day. 2nd day tub handle came off and then shower would not work no matter what we did. Hotel is under renovation, guess hadn’t got to our room yet, but room more than adequately clean and staff at front desk very friendly and helpful.

Ive stayed here before. Rooms are nice because they have a desk kitchen snd couch. Bed was not good. We stayed here because our ac went out. I called and confirmed pet friendly booked and paid for the room only to arrive and be told its $100 pet fee. Thats not fair or ok.

Very nice hotel. Only concern is the single elevator, since the front desk is on a different level than the bulk of the rooms. Makes for congestion in the morning when housecleaning staff are using it.

Great staff

UNORGANIZED. ANNOYING AGGRESSIVE SALES PITCH TO SIGN UP FOR A CLASS. (probably time share) AND THEY NEED TO CALL AN EXTERMINATOR ASAP. Oh, and they called me two weeks after I checked out to try and charge me a resort fee. AVOID THIS RESORT AND ITS “SISTER RESORTS”! Very unorganized and they will annoy you during your stay about signing up for a two hour class and they will call you after you check out multiple times. $250 deposit hold and an additional $56 resort fee at check in. That’s on top of whatever you pay on here. It was hard to even find the office to check in, and once you do they are more concerned with giving you a repetitive sales pitch for a 2-hour meeting to save you money on your stay. Very cringy and annoying when I just want to check in and enjoy my vacation. And the building we stayed at was COVERED in spiders, the ceiling as you walk to your room is covered in cobwebs and crawling spiders at night! There was dead spiders in our room and cobwebs on our ceiling light above the bed! To top it off, they’ve called me three times since we checked out. We stayed there September 5th and they called me multiple times to ask if I enjoyed my stay and also today asking me to pay a $56 resort fee that they forgot to charge me at check-in time.