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Merstone Vacation Packages

Great location for is, we stayed last year, some of the Pennine equipment is old, both our TV and iron were broken when we arrived, but the staff were very prompt in exchanging both items

Room & staff were great. We also used the EV charging which was really convenient.

Spacious apartment with well equipped kitchen: dishwasher and washing machine (incl tumbler), iron + board, hand-vacuum, hairdryer, airer, nice toiletries, good TV, comfy bed. Very thoughtful touches: tabs for dishwasher/washing machine, salt & pepper, utensils. Location conveniently close to Festival shopping centre etc. Downside: FRI+SAT very noisy from pub garden opposite showing sports games, music until 3am. SUN ok. Monday 5:45am glass recycling pick-up followed by street cleaning machine (came by 5 times - also on Tuesday). Blackout blinds or curtains would be good. I would stay again. The feel was good.

Rooms were well kept. Staff were lovely and really helpful. Breakfast was as expected.

The shower tray was blocked, so I ended up having a foot spa instead of a shower (with god knows what bacteria was coming up that plughole). I only stayed one night, but the following morning just before 9am, housekeeping knocked on my door. I answered and asked if "Could you come back later?" Due to the poor understanding of English, I had to repeat this four times before they understood. In response, she seemed annoyed and said, "OK, take your time." Why would she say that? I have the room booked until 11:00 (checkout time). My time in the room is fully mine until that time. The furniture was also quite old and dilapidated. The bed had discoloration and the wardrobe door was very stiff. The couches were old and very worn.

This was our 3rd visit to this hotel and we were very disappointed, the staff are helpful however the hotel itself has gone down hill greatly. 1 day room not cleaned, burst radiator and generally run down. Unfortunately we won't stay again.

The room was clean and 2 members of staff out of the dozen I saw were friendly and nice. Apart from that, the place needs some serious refurbs doing. Lost door handles, broken window catches, ripped curtains and no aircon in the room I was in on the hottest 2 nights of the year to that point. Just a dusty old fan that was so loud I couldn't hear the storm outside that washed the pigeon skeletons across the flat roof bit to right outside my window. Parking was convenient and the breakfast was ok. Maybe service is better when there's more people but apart from the 1st lad that booked me in and the young girl serving dinner, the rest were miserable. Must say though, the coach load of pensioners had some eye opening conversations