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We really enjoyed our stay at this hotel. The rooms are slightly worn but it’s a given with the nature of the property. Rooms were clean and had no issues. Modern bathroom. Staff attentive and helpful. The spa is dated, and not all facilities were working. It felt more like hotel pool facilities rather than a spa itself. Great to have included in the price of the room to use if you want. Breakfast was okay, small selection of included made to order options. Full breakfast with an additional £5 charge. Eggs were not good quality, recommend hotel to change supplier.

Had a great stay in the heart of Birmingham. Key collection was easy - from a local shop and car parking was secure on site. The apartment was modern and clean and the beds were comfortable. Plenty of places to visit and restaurants all in walking distance.

Very good hotel and reasonably priced. Drinks are very expensive. Our check out experience was dreadful. It took 25 minutes because the receptionist could not work out it the Expedia payment was complete. Spoilt what was otherwise a very pleasant experience.

The hotel makes a spectacular first impression, inside and out. The façade, entrance lobby, beautiful staircase and high ceilings are stunning and we were very impressed. Every member of staff we interacted with, day and night, was genuinely friendly and polite. In particular, we received a lovely enthusiastic warm welcome when we checked in on Monday afternoon. The room was perfectly clean, and had plenty of helpful features like space to hang clothes, easily accessible plug sockets and a fabulous bed. The bathroom was spotlessly clean too and had all sorts of lovely-smelling toiletries. We liked the provision of coffee-bags rather than instant coffee. They tasted great! The view from our room looked out across the top of the porch of the hotel, and this did look a little bit weather-beaten and had some untidy-looking wiring for lighting the hotel front. If this could be tidied up a little, it would be great, as there is a wonderful view beyond it, of a pretty park full of trees and flowers. Overall, this was a spectacularly beautiful hotel to stay in and the staff were wonderful.

Exceptional stay. Hope to be back.