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Highfields Caldecote Vacation Packages

The site advertises that they took pets, but they neglected to say that the only pets they take are dogs unless you look real deeply into the website. After we booked the hotel assuming they had allowed cats we tried to cancel our reservation, but they refused to let us do that and made us pay for the four days that we had booked regardless. There was no reason that they couldn’t refund our money. I understand that they said it was a non-refundable price but I think they could have made an exception given the circumstances. We will NOT recommend!