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We booked this property in April 2026 thinking it was one house made up of one dwelling. We booked one night and after some deliberation we booked a second consecutive night separately believing it would be the same property. Upon arrival at the property we soon realized the house was divided into two separate residences, an east wing and a west wing. At no point did Black Sheep Hotels tell us that the property was made up of two residences and that we had in fact booked one night in each residence. During the morning following our first night we received very direct and bad communications from Black Sheep telling us in no uncertain terms that our behavior was unacceptable because we had not packed up our belongings and vacate the premise. At the time of receiving these communications we were on a train and unable to get to the house. Our belongings were packed up and moved to the residence in the other side of the house. We returned to the house later that day, packed up the car and left, as we were so upset with the way we had been treated It is unusual for us to leave any comments like this on expedia, but we feel strongly about the poor treatment we received from Black Sheep and our goal is to prevent this from happening to any other family in the future. Black Sheep Hotels need to do a better job of making clear that this property is two separate residences and let future visitors know if the have in fact booked both residences consecutively, whether by accident or not

Beautiful room! Great location! Super friendly and helpful staff! Breakfast was delicious and generous! We really enjoyed our stay at The Ambassador.

The hotel is in a whole other class by itself. We stayed in 3 different hotels in Scotland which boasted being 5 stars, and Ness Walk was far and away the top of the three. It was the nicest 5 star hotel experience I've had. The customer service, check in process, attention to detail and property were all top notch. I would stay again and again if ever traveling back to Inverness. 6 out of 5.

The place was central to everything and having parking options in the building made it worry free. The food basket that they left us was also a really nice touch. Great place for a family stay.

Great location, comfortable, very clean